No Sound From Video in Keynote

Discussion in 'iPad Help' started by My911, Aug 22, 2014.

  1. My911

    My911
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    Hi,
    I just got Keynote.... I added a video ( from my photos list) but no sound plays through the speakers.
    I am able to hear the sound in earbuds plugged into the audio jack.

    What am I missing?
     
  2. twerppoet

    twerppoet
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    You may have to ask your question in your own thread to get attention, as this thread is almost three years old.

    But I'll add what little I know.

    It might be the video format. I've heard that some of the video formats will show video but not play sound. Try converting the video to something more standard (for Apple) like a .mov or .m4v file.

    I don't have much experience myself, but if you search around on the forum you'll find advice on how to convert movie files so that they are compatible with the iPad.
     
  3. My911

    My911
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    Thanks for the reply.
    I'll try.
    But it only seems natural that a video made on an ipad should automatically be compatible?
     
  4. Mickey330

    Mickey330
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    Sorry ... I don't have the expertise to help.

    I'm just posting to say I've moved your issue to its own thread (in the iPad Help area). Hopefully, it'll get more visibility...

    Good luck.

    Marilyn
     
  5. twerppoet

    twerppoet
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    No. You are right. If you made the video on the iPad it should work.

    This may seem obvious, but make sure you have the speaker volume turned up, and Mute turned off.

    The headphone and speaker have separate volumes. Just because one is turned up does not mean the other is.

    Mute is either the side switch (next to the volume buttons) or a bell icon in the Control Panel. Where it is depends on Settings > General > Use Side Switch To: Whatever the switch is set to the other option will be in the Control Panel.

    I just did a quick test, and Mute does silence the audio in Keynote. So that is the most likely cause.

    I didn't expect that, since Mute does not affect the audio in most music/video apps.


    My Excuse:

    It is possible to add video's to the Photos app, though it's not obvious. Some members have done this in the past, and had problems similar to what you were describing. And 'that' is why I jumped to the conclusion that it was a formatting problem. I should have known better and asked for more details first.

    Sorry.
     

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