You can download any and all apps again anytime at no charge. More here:can i get back apps that were deleted when i did a restore (suggested by apple so i could enable icloud). the apps are not in itunes.
Glad to hear things worked out. FWIW I've always had great experiences with Apple support...but there's always bound to be, um, one bad apple I guess.oh my. thank you so much. i am grateful beyond belief. apple has been no help at all. i get on here and am sent to the perfect place with the best outcome. yay!