Ipad Mini wifi+cellular bricked?

Discussion in 'iPad Mini Forum' started by smicer07, Jul 20, 2014.

  1. smicer07

    smicer07 iPF Novice

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    Hi there

    Recently bought a refurbished Ipad Mini Retina wifi+cellular for a bargain price off Ebay through Tesco Outlet. On receiving it I set up and it was working OK. Connected it to ITunes but it said it couldn't activate the Ipad. Annoying. So I thought I'd do a restore to factory settings, but I've had an error (1) while trying to restore. I've tried absolutely everything online to try to fix it with no luck. Would Apple Store do anything to help or should I just get a refund?
    Thanks, Simon
     
  2. scifan57

    scifan57 Super Moderator Staff Member

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    Are you getting a pop up that says that the iPad is associated with another Apple ID and asking for the password associated with that account?
    If so, there is no way around the problem. Only the original owner can activate tha iPad and properly erase it so a new owner can use it.
    You should return the iPad for a full refund as in its present state it's useless to you or anybody else other than the original owner.
     
    Last edited: Jul 20, 2014
  3. smicer07

    smicer07 iPF Novice

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    Thanks for your response. I don't think it was saying that- it just said it can't activate due to an error. But now I can't restore, it's stuck on the "connect to iTunes" screen.
     
  4. scifan57

    scifan57 Super Moderator Staff Member

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    What was the number of the error?
     
  5. scifan57

    scifan57 Super Moderator Staff Member

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  6. smicer07

    smicer07 iPF Novice

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    Pretty sure it said "The iPad is not recognized and cannot be activated for service."
     
    Last edited: Jul 20, 2014
  7. smicer07

    smicer07 iPF Novice

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    I've tried it in DFU mode but still getting error (1)
     
  8. scifan57

    scifan57 Super Moderator Staff Member

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    Error code #1 usually means there's a hardware issue. Are you close enough to an Apple Store to take it in for a Genius Bar appointment?
     
  9. smicer07

    smicer07 iPF Novice

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    There's an Apple store about 30 minutes away. Do you think they'll be able to do anything? I contacted Tesco Outlet and they said to send it back to them for repair/refund but it's such a good deal I really want it back working!
     
  10. scifan57

    scifan57 Super Moderator Staff Member

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    If it is a hardware issue you should consider a refund. A repair through Tesco will leave you without the iPad while you wait for the return of the repaired iPad.

    If your iPad is still covered under the original Apple warranty, the Apple Store may exchange it on the spot. To check if your iPad still has Apple warranty coverage go to this site and enter the device serial number.

    https://selfsolve.apple.com/agreementWarrantyDynamic.do
     
  11. smicer07

    smicer07 iPF Novice

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    True but I don't want to get a refund really because it was an absolute bargain (maybe why it's faulty?!)
     
  12. smicer07

    smicer07 iPF Novice

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    Thanks I'll have a look.
     
  13. smicer07

    smicer07 iPF Novice

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    It says this:
    Repairs and Service Coverage: Active
    Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
    Estimated Expiration Date: December 23, 2014
     
  14. scifan57

    scifan57 Super Moderator Staff Member

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    That's excellent news! Unless the previous owner abused the iPad, a hardware issue will be covered under the warranty. If they don't repair the iPad, Apple will exchange it for a new or factory refurbished iPad.
     
  15. smicer07

    smicer07 iPF Novice

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    Fab, thanks for your help. I've booked an appointment for Thursday in Liverpool so I'll let you know what they say. Cheers for all the advice.
     

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