Both my wife and I have iPads. She has never updated, so tonight we decide to connect and update. After 20 minutes and some frustration I hit the net looking for help. I found on apples site where it says to create a new user on pc. So I created a new user on pc....we have only one pc....downloaded iTunes on new user account. I signed her into iTunes, then connected cord.....STILL NOTHING!!!! Please help!!!