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how to get service for my IPAD 2?

Discussion in 'iPad 2 Forum' started by WhichUou, Dec 6, 2011.

  1. WhichUou
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    WhichUou iPF Noob

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    The screen in my IPAD 2 started to display weird colors suddenly.
    I bought the IPAD 2 in US but i live in Israel.
    I went into the local Apple distributor which is listed in Apple service list but he told me that because the IPAD 2 has a hit in one of the sides, it is not covered by warranty.
    In a month im visiting in Las Vegas and i thought i might try my luck with one of the Apple stores there.

    What is the procedure for doing that? i just arrive to one of the stores and tell my story?
    What do i need to present in order to receive service, receipt? i have it in PDF scanned, but the purchased was not done with my credit card.

    Please help me with your experience.

    Thanks.

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  2. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    I have heard of another member whose screen went a different colour after a drop also, yellow I think it was. You're very lucky your screen didn't shatter with the damage you've shown. Yes just go to a store, it is much better if you make an appointment though and this can be done online for the store that you would like to go to.. They can look up your iPad instore so no need to worry about receipts. Do a full backup however if you are lucky enough to get it replaced.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    A very informative thread from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!

    Sent from my iPad using iPF
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  3. WhichUou
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    WhichUou iPF Noob

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    Thanks for the quick response!
    Im in Las Vegas only for a couple of days. Once i enter the store for service, how long this might take?
    How do i schedule service appointment?
    Thanks.
  4. leelai
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    leelai Administrator Staff Member

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    Just google Apple store, Las Vegas and you'll see there are 3 stores, choose the one that is closest to where you'll be and when their website loads you will see the reservation area on the right. I can't tell you how long this will take it will depend how busy the store is at the time, an earlier appointment may be better.
    Good luck!!

    Sent from my iPad using iPF
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  5. WhichUou
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    WhichUou iPF Noob

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    So this is a matter of minutes? i dont need to leave my ipad for several days?
  6. leelai
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    leelai Administrator Staff Member

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    Yes if they do choose to replace it for you I can't see it taking very long. The genius people may need to speak to a manager about a replacement. I just hope their appointments are running on time, that's why I suggested an early appointment to try to avoid this. Be very nice and honest and humble and above all else, do not expect it. Good luck!!

    Sent from my iPad using iPF
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  7. WhichUou
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    WhichUou iPF Noob

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    leelai, thanks!
    Last edited: Dec 6, 2011

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