Four devices stop giving email alerts, all at once.

[Dave in Wales]

Strange I know.
In the house there are 2 iPads and 2 iPhones, all late models, 2014.
All use AOL email.
Neither will give email alerts.
Any ideas.

 

[J. A.]

I'm just guessing what could have happened.
Did you update your devices before this happened? If so (and you can take a look at this in any other case as well), go to Settings - General - Use Side Switch to (iPad) and select the opposite of what's set up. Then turn it to your prefered setting again. There should be something similar on the iPhone, but I can't tell you where exactly. Then take a look at your side switch - perhaps it's muted. If you selected "Lock rotation" for your side switch, then open the Control Center and take a look there.

If this doesn't solve the issue, go to Settings - Sounds - Ringer and Alerts. Is "Change with Buttons" enabled, is the slider leftmost? Again, this will work for the iPad, I can't tell you where you'll find it on an iPhone.

 

[Dave in Wales]

Strange I know.
In the house there are 2 iPads and 2 iPhones, all late models, 2014.
All use AOL email.
Neither will give email alerts.
Any ideas.

ADDITIONAL INFO. i have to open the inbox for the alerts to sound.

 

[Dave in Wales]

I'm just guessing what could have happened.
Did you update your devices before this happened? If so (and you can take a look at this in any other case as well), go to Settings - General - Use Side Switch to (iPad) and select the opposite of what's set up. Then turn it to your prefered setting again. There should be something similar on the iPhone, but I can't tell you where exactly. Then take a look at your side switch - perhaps it's muted. If you selected "Lock rotation" for your side switch, then open the Control Center and take a look there.

If this doesn't solve the issue, go to Settings - Sounds - Ringer and Alerts. Is "Change with Buttons" enabled, is the slider leftmost? Again, this will work for the iPad, I can't tell you where you'll find it on an iPhone.

Thanks, but no luck.
I have to open my inboxes for the alert to sound.

 

[twerppoet]

If you have not done so, check your Fetch New Data settings under Settings > Mail, Contacts, Calendars.

Also check all your Mail account settings under Settings > Notifications.

 

[KevinJS]

Have you tried switching the iPhones' wifi off?

If this is a new issue, I don't believe 4 iDevices have gone wrong at the exact same time.

If you check the issue out with 2 devices on cellular and 2 on wifi you can see whether the problem is with your router, or with AOL. If all 4 still fail to operate properly the fault is likely with AOL. If the devices on cellular function properly, the fault is with your network, and may require nothing more than a router reboot.

 

[twerppoet]

You can also try deleting and re-adding the accounts on each device. A kind of cure all for most email problems.

Worst case, go to Settings > General > Reset and Reset All Settings.

This will not erase any data, apps, or accounts; but you will have to re-tweak most other settings back to how you like them.

 

[Dave in Wales]

If you have not done so, check your Fetch New Data settings under Settings > Mail, Contacts, Calendars.

Also check all your Mail account settings under Settings > Notifications.

Thanks, all set to 'Push'

Funny thing, Gmail has sterted to sound alerts, but not AOL.

 

[twerppoet]

Thanks, all set to 'Push'

Funny thing, Gmail has sterted to sound alerts, but not AOL.

Sounds like an AOL problem then. Deleting and re-adding the accounts may or may not help. If AOL has changed something this should give you whatever new servers settings are needed. Though I think it unlikely they could kill notifications and not email in general with a server change.

Strange that your Gmail is set to Push. This should not be possible unless you've managing to hang onto the legacy Exchange setup, or have a business Gmail account.

 

[Dave in Wales]

Have you tried switching the iPhones' wifi off?

If this is a new issue, I don't believe 4 iDevices have gone wrong at the exact same time.

If you check the issue out with 2 devices on cellular and 2 on wifi you can see whether the problem is with your router, or with AOL. If all 4 still fail to operate properly the fault is likely with AOL. If the devices on cellular function properly, the fault is with your network, and may require nothing more than a router reboot.

All 4 devices went wrong at the same time. The two iPads are wifi only not cellular.

 

[KevinJS]

Understood. That's why I say leave them on your network and put the phones on cellular, so you have a control.

 

[Dave in Wales]

Understood. That's why I say leave them on your network and put the phones on cellular, so you have a control.

They have always been set up phones-cellular & wifi, iPads-wifi.
Alerts do not work when phones out of wifi reach.

 

[Dave in Wales]

I have deleted and reinstalled AOL email.....still no luck.

 

[KevinJS]

My suspicion is that AOL have changed something at their end. 4 devices do not go wrong, simultaneously. And if the problem doesn't go away when you join a different network, the fault is not likely to be with your network either.

 

[twerppoet]

I have deleted and reinstalled AOL email.....still no luck.

Darn. I've run out of ideas. If anything else occurs to me I'll let you know.