Four devices stop giving email alerts, all at once.

Discussion in 'iPad General Discussions' started by Dave in Wales, Jul 6, 2014.

  1. Dave in Wales

    Dave in Wales
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    Strange I know.
    In the house there are 2 iPads and 2 iPhones, all late models, 2014.
    All use AOL email.
    Neither will give email alerts.
    Any ideas.
     
  2. J. A.

    J. A.
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    I'm just guessing what could have happened.
    Did you update your devices before this happened? If so (and you can take a look at this in any other case as well), go to Settings - General - Use Side Switch to (iPad) and select the opposite of what's set up. Then turn it to your prefered setting again. There should be something similar on the iPhone, but I can't tell you where exactly. Then take a look at your side switch - perhaps it's muted. If you selected "Lock rotation" for your side switch, then open the Control Center and take a look there.

    If this doesn't solve the issue, go to Settings - Sounds - Ringer and Alerts. Is "Change with Buttons" enabled, is the slider leftmost? Again, this will work for the iPad, I can't tell you where you'll find it on an iPhone.
     
    #2 J. A., Jul 6, 2014
    Last edited: Jul 6, 2014
  3. Dave in Wales

    Dave in Wales
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    ADDITIONAL INFO. i have to open the inbox for the alerts to sound.
     
  4. Dave in Wales

    Dave in Wales
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    Thanks, but no luck.
    I have to open my inboxes for the alert to sound.
     
  5. twerppoet

    twerppoet
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    If you have not done so, check your Fetch New Data settings under Settings > Mail, Contacts, Calendars.

    Also check all your Mail account settings under Settings > Notifications.
     
  6. KevinJS

    KevinJS
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    Have you tried switching the iPhones' wifi off?

    If this is a new issue, I don't believe 4 iDevices have gone wrong at the exact same time.

    If you check the issue out with 2 devices on cellular and 2 on wifi you can see whether the problem is with your router, or with AOL. If all 4 still fail to operate properly the fault is likely with AOL. If the devices on cellular function properly, the fault is with your network, and may require nothing more than a router reboot.
     
  7. twerppoet

    twerppoet
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    You can also try deleting and re-adding the accounts on each device. A kind of cure all for most email problems.

    Worst case, go to Settings > General > Reset and Reset All Settings.

    This will not erase any data, apps, or accounts; but you will have to re-tweak most other settings back to how you like them.
     
  8. Dave in Wales

    Dave in Wales
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    Thanks, all set to 'Push'

    Funny thing, Gmail has sterted to sound alerts, but not AOL.
     
  9. twerppoet

    twerppoet
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    Sounds like an AOL problem then. Deleting and re-adding the accounts may or may not help. If AOL has changed something this should give you whatever new servers settings are needed. Though I think it unlikely they could kill notifications and not email in general with a server change.

    Strange that your Gmail is set to Push. This should not be possible unless you've managing to hang onto the legacy Exchange setup, or have a business Gmail account.
     
  10. Dave in Wales

    Dave in Wales
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    All 4 devices went wrong at the same time. The two iPads are wifi only not cellular.
     

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