Email problems. An error occurred while delivering this message.

Discussion in 'iPad Help' started by Ianwmiles, Jun 21, 2014.

  1. Ianwmiles

    Ianwmiles iPF Noob

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    Hi everyone. Sorry that my opening post in here is a shout for help.

    For the last five days I have had an on going email issue relating to my iPad retina and email. I can receive email without an issue. I can send text only email too, but if I add an attachment I either get "an error occurred while delivering this message" or "the message was rejected by the server".

    It's a sudden onset problem. Things were fine before this and I had no issue sending files.

    It started when I was trying to send pdf files from iBooks via email to myself (long story but I'm porting files from I books over to adobe reader so I can move them back and fore my PC, as iBooks is a bit of an odd beast and won't let me move some iPad downloaded files.... Sigh!).

    In the past, this hasn't been an issue. I just went into iBooks, opened the file I,want to send and emailed it to myself. This time however, some sent and the rest stayed firmly in my outbox with a red exclamation mark next to them. Tapping this gave the "an error occurred" message.

    I've hunted the net trying to find a solution. I've restarted, reset and checked setting on the router. I have deleted and re installed my email accounts on the iPad. I have tried many different settings suggested for this error on web forums (manual settings, different ports for outgoing mail etc). I've reset my iPad and settings. The only thing I have not done is a full reset as this will wipe the files I'm trying to move from iBooks.

    I've gone around in circles for days and finally I admit being a little sore and beaten... So over to the Techsperts on here.

    Is it possible this is an ISP problem? As the same issue happens with my hotmail.co.uk address, the yahoo, aol and outlook work addresses from the iPad.

    Not sure if this is relevant, but I'm currently in Brazil (I'm living here at the moment). The iPad was purchased in the UK. It's set up so the home network is here, and has been used here and in the UK without issue for over a year. The ISP here is GVT.

    Any suggestions are welcome.

    Cheers, Ian
     
  2. abababababab

    abababababab iPad Super Guru

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    Hello! Welcome to iPF! Enjoy your time here!

    Assuming you use the native mail app of the iPad, here are some fixes you can try :

    1. Deleting and re adding the mail accounts to your iPad.

    2. From Settings > Mail, contacts and calendars > The email acct. you are having problem with > password, erase and re enter the password.

    Also, from Mail Contacts calendars > The problematic mail address > Outgoing Mail Server (stmp.xxxx.com) > Password, re enter password (make sure you enter the password of THE EMAIL ADRESS STATED ABOVE)

    Please post back on whether it helped or not. Good luck!
     
  3. Ianwmiles

    Ianwmiles iPF Noob

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    Hi abababababab,

    Thanks for the reply. I've worked through the problem, tried your suggestions. Came up blank with the same problem.

    This led me to run some tests on the net here, as while the router seems ok. I hadn't tested the line etc. It turns out that while I was getting 12 MBit down, I was only getting 0.01Mbit upload speeds....

    The GVT engineer came this afternoon after resetting the local server and replaced our router. Now, I can once more send mail, attachments and have no issues. It seems the server was timing out on the send requests. Hopefully, it will work for a while now.

    Thank you for your help :) Its a great site, and I've picked up a number of shortcuts and tips already.
     
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  4. scifan57

    scifan57 Super Moderator Staff Member

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    Thanks for coming back to tell us that your problem is solved and what you did to solve it. It could certainly be of use to others with the same issue.
     
  5. abababababab

    abababababab iPad Super Guru

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    Glad you could solve your problem. You're welcome! Glad to try and help.
     

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