An unknown error occurred (-1) while trying to restore Ipad 3 new

Discussion in 'iPad Help' started by livesergey, Jul 21, 2012.

  1. livesergey
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    livesergey iPF Noob

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    Happy iPad users, I may need some help from you please.

    I’ve got a problem with my iPad new 32 GB WiFi + 4G LTE.
    I bought it just recently in China and was using it for nearly one month without any issues.
    Then at some point i started getting synchronization problems with iTunes and applications that I have downloaded did not run properly or simply won’t start on my iPad. Then I’ve lost cellular signal.

    Trying to resolve the issues I had to reset iPad to factory settings and after that I could not register it with apple. I tried many times with no success.
    Then I went through some internet articles and decided to restore my iPad and finally I’ve got my almost new iPad stuck is restore mode!!!
    I cannot get it out of restore mode and I cannot get it restored.
    When I try to restore it I get the following message:the ipad "ipad" cannot be restored. An unknown error occurred (-1)the ipad "ipad" cannot be restored. An unknown error occurred (-1)

    The ipad "ipad" cannot be restored. An unknown error occurred (-1)
    Here are the things I’ve done so far trying to restore it
    1. Tried to restore in on Windows XP – no luck, same message
    2. Tried to restore it on Windows 7 – no luck, same message
    3. Tried to restore it on MacBook – NO LUCK, SAME MESSAGE
    4. Tried to use recovery fix option on redsn0w. Did not help. I tried different versions of this program with no success. Maximum what I had is my iPad was entering “white apple mode†after clicking fix restore button.
    5. Tried to restore iPad from DFU mode both on Windows XP and Windows 7, no luck, same message (error -1)
    I suspect that my iPad may have a hardware issue however I still hope it can be fixed with your help.
    We don’t have an official apple support centers where I leave and I would like to try all the options before I send it to abroad apple support center or to a shop where I bought it.

    Please can anybody help me with advice on how to fix my iPad?

    Thank you all in advance.
  2. AllenSalar
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    AllenSalar iPad Enthusiast

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    Are you restoring with the correct firmware for your iPad 3?

    May I know the firmware and where did you download it?
  3. livesergey
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    livesergey iPF Noob

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    This is an official OS restore file form iTunes. File name is iPad3,3_5.1.1_9B206_Restore.ipsw

    Regards,

    Sergey.
  4. AllenSalar
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    AllenSalar iPad Enthusiast

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    Oh... Then I got nothing, I'm sorry.

    Although in relation to that, I've read some article somewhere not long ago referring to this. Something about downloading iFaith and deleting the SHSH blobs of your iPad then making a new restore to your iPad. So don't try this yet, it's not worth the risk.

    You'll just have to wait for someone else. Sorry.
  5. livesergey
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    livesergey iPF Noob

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    Allen,

    Thank you anyway.
    Will see what other people know about this problem.

    Regards,

    Sergey.
  6. Mickey330
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    Mickey330 Administrator Staff Member

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  7. livesergey
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    livesergey iPF Noob

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    Tried this with no success :-(((....
    I downloaded both iOS (5.1.1 and 5.1) versions and followed instructions in Tutorial:
    with 5.1.1 it ends up with error -1 again...
    with 5.1 i get error 3194
  8. AllenSalar
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    AllenSalar iPad Enthusiast

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    Well, since your from 5.1.1 and you decided to restore with 5.1, you would normally get that error saying that you are are downgrading and apple doesn't want that, and I'll do an intensive research and experiments on this for you.
  9. Mickey330
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    Mickey330 Administrator Staff Member

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    After further looking, I'm afraid that what I am seeing is that the error code "-1" means that you have a hardware issue. Take a look at this thread (click the "Error 1 or -1" link) to see if there is any more trouble shooting you can do: http://support.apple.com/kb/TS3694

    Else, I am afraid this is a "take it to the Apple Store,and ask the Geniuses for help" kind of situation. Sorry.

    Marilyn
  10. roismurphy
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    roismurphy iPF Noob

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    HI there,
    did you get your iPad working again? I'm having pretty much the exact same issues, have tried the same processes you mentioned and my lovely shiny two week old iPad is still stuck in recovery mode loop. I will take it to the Apple store if I need to but wanted to first check if your problem was resolved and if so how. thanks!
  11. livesergey
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    livesergey iPF Noob

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    No Chief,

    I tried everything I could find on forums and specialized English and Russian speaking websites ... However no luck. Then i sent this ipad to Apple store via my friend in US and they changed it to a new one for free.

    Regards,

    Sergey
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  12. avma
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    avma iPF Noob

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    hello,

    I ran into the exact same problem with my 10 month old iPad 3 4G 64GB model A1430. During upgrade from ios 6.0.1 to 6.1 i received the flowing message: the iPad "iPad" cannot be restored. An unknown error occurred (-1).
    I tried everything described on this page with no luck.
    I'd much appreciate any suggestions or help.
    Best Regards

    AM
  13. orijonl
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    orijonl iPF Noob

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    I am in the same boat. I have 2 iPad 3s, neither would take the update. One I was able to re-restore to 5.1.1, but the other is stuck in a recovery loop and fails with every attempt to upgrade or restore. I would really like to fix this myself, but I've run out of options.
  14. beta_daz
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    beta_daz iPF Noob

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    I am in same boat. Was working fine until I decided to update it. Now stuck in a Restore iPad loop.
    Im assuming Ive lost my data and have a £1k Apple turd on my desk.
  15. ehesham
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    ehesham iPF Noob

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    Hello ,, i have got the same problem and when trying the recovery mode and to restore my ipad , i have got the same error (-1) .

    then i have stooped my running security software ( it is Symantec in my case ) , stop the service from the administrative tools/services in my PC. and trying restore process again . then my Ipad has been restored scornfully.
  16. beta_daz
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    beta_daz iPF Noob

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    I already tried that. I even deleted the current .ipsw file, with the Norton AV disabled; just incase of corruption.
    All still same.
  17. beta_daz
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    beta_daz iPF Noob

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    OK I have got mine working now. BUT reset to factory settings.
    You need to 4. Put your device into DFU mode. Search for "TUTORIAL - Failsafe method to restore the current version of IOS" on this site
    Then it will restore.

    So in summary.
    # My iPad was working fine until Apple nagged me to update the OS
    # Apple iTunes messed up my iPad and lost all my data
    # Apple genius' told me that error (-1) means there is a hardware problem with my device
    # Turns out there is all wrong with the hardware or it wouldnt be working now.
    # Lastly, Apple are all nuts and Im buying a Microsoft tablet
    Last edited by a moderator: Feb 10, 2013
  18. orijonl
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    orijonl iPF Noob

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    UPDATE

    The solution is to restore in DFU mode, but you should probably try on a different machine. I tried this, and it still failed, but apparently there is a problem with the Apple servers that cause the IPSW to corrupt during download more often thannot. I had my device restored at the Apple Store and this is what they told me. The Genius told me that they had been restoring devices that failed like this constantly over the last week or so. So, it would have worked from home on the right computer with the right download. I apparently just didn't try enough.

    It is rather infuriating that this problem had nothing to do with the jailbreak, but whenever i encounter a problem, I always assume its the JB first. This is just my latest lesson in the "Safety of Jailbreaking".
  19. arifsarwar
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    arifsarwar iPF Noob

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    iPad 3, Restore error-1

    My iPad 3 [Purchased October-2012, from Singapore], Facing the same problem, error (-1) while trying to restore. It was not jailbroken & The iPad was working fine.. There is no issue of dropping. The Cellular data was switched off and when I switched On after going home from office, the iPad was failing to search for GSM network and started auto restarting within 5 minutes.. I tried factory resting, no improve. Tried to restore the OS using iTunes, Now it fails to complete the restore process and gives error (-1). Anyi OS 6.0.1/6.1.4/7 same error.. I live chat with Apple support, they says to send it to Singapore for servicing. It is very much hassle for me to send it to Singapore as I m in Bangladesh & here there is no authorized support center. PLEASE HELP.. @@

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