E mail

Discussion in 'iPad Help' started by grungetta, Jun 29, 2011.

  1. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I am in Europe. I have wi fi. I can,t receive mail on my me.com account but I can send. Any ideas? I have tried to go to me.com and doit that way, but it won,t let me sign in. Tells me I need a paid membership which of course I already have.
  2. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    Does your iPad provide you with an error message? I'm wondering what actually happens when you try to receive email?

    One possible quick suggestion - it probably won't work, but it does sometimes, is to completely close the Mail app. Double-click to Home button to open up the multitask bar. Press and hold any icon in the multi-task area until they start to jiggle. Now close the Mail app completely by touching the 'X' on the top left hand corner. Now press the Home key again to close the multi-task bar and try again. If this doesn't work, get back to us and we'll give you some more suggestions.

    Good Luck...and enjoy Europe....

    Tim
  3. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Hi Tim
    The mail icon cannot be closed. There is no X on the top of this or any of the apps such as Safari, Calendar etc.

    This is especially annoying as I am in fact working! I have a conference group aboard a riverboat!

    Thanks
    B.
  4. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    You're pressing and holding an app icon in the multi-task bar? You have to press it for a couple of seconds. What happens?

    Tim
  5. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Actually I just tried it again. It comes up with a minus sign, not an X. I did this and reopened mail but with no luck. If I could get into my mail through me.com that would be fine but as I said, that won't work either..
  6. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    OK - sorry, yes it's a '-' sign.

    Back to one of the questions I asked earlier. What actually happens when you try to receive mail? What error message do you get? Does it hang when you try to receive mail by pressing the 'refresh' button in the iPad's Mail app (the circular arrow symbol that's towards the bottom left hand edge of the screen)?

    Tim
  7. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I don't a message - it just hangs. If I try to refresh the wheel just keeps on turning!
  8. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    OK - you can tell I'm stalling for time :D

    You were able to receive emails on me.com until you went away and now, since you went away, the problem has started and you've not changed any settings in email, no passwords, account names etc? I'm truly puzzled because it's usually the case that Members have problems when they're away sending mail and not receiving it...

    Could you tell me your me.com settings? (please, of course, no account names or passwords), I'm looking for POP or IMAP, port numbers etc....

    Sorry it's taking so long - but (for me) the hardest problems are the most interesting....

    Tim
  9. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Sorry Tim
    I am having a brain freeze! Where do I find my me.com settings?
  10. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    P.S.
    I was able to receive in Zurich, but not since then.
    Bridget
  11. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    No problem - I have that all the time..

    'Settings', 'Mail, Contacts, Calendar', 'Accounts' -> choose the appropriate account, then tell me everything that's there - but, please, no account names, passwords, no confidential stuff...

    Don't worry - we'll get it fixed..

    Tim
  12. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    The only thing I can find is SMTP. SSL. Port 993
  13. twerppoet
    Offline

    twerppoet iPad Legend

    Joined:
    Jan 8, 2011
    Messages:
    16,265
    Thanks Received:
    1,976
    Trophy Points:
    113
    Location:
    Walla Walla, WA
    Ratings:
    +2,208 / 1
    Go to Settings > Mail, Contacts, Calendars, and choose your MobileMe account. These are the settings Tim wanted, but since the set up is automatic I recommend simply deleting the account and adding it again.

    If that does not work consider calling Apple Tech support. It sounds like you need a fix now, and they should be able to sort it out faster than we can.

    Edit: Oops, did't read the whole thread (missed that there was a second page) so some of this is redundant.
    Last edited: Jun 29, 2011
  14. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    I have MobileMe too and my port is 587. Might be worth a try.

    Tim
  15. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I tried the different port with no luck
  16. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    I am running out of ideas...:(

    OK - so we've got SSL, you've got the server address at smtp.me.com, you've got your account name and password entered correctly, you've got authentication set to 'password'. You've not changed or re-entered the password recently, by any chance? You need to remember that the iPad, by default, sets the first letter of the first word of what it perceives to be a new sentence to upper case and, if your password has the first letter lower case, it can be easy to accidentally set it to upper case. So, if you've recently re-entered the password for whatever reason, it might be worth checking that it didn't accidentally get entered as upper case.

    Tim
  17. grungetta
    Offline

    grungetta iPF Noob

    Joined:
    Jun 29, 2011
    Messages:
    9
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I too am stumped. I have tried everything you suggested with no luck!
  18. Tim SPRACKLEN
    Offline

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,246
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    OK - a workaround at this stage is to set up a gmail account. You can do this in literally minutes and it's free....at least you'd be able to use email and you can forward any gmail to your regular account.

    Tim

Share This Page

Search tags for this page

can i receive email in europe

,

ipad email port time out

,

my ipad doesn't receive mail when i'm away from home

,

not receiving gmail on ipad in europe