J.A - I have done that many many times, and it goes round in circles back to the start. Three times I have put my mobile phone no. on as it requested, and it said it would send me instructions - but never did. So I could not do anything. It still asks me to acitvate it tho - but doesn't like any password I put in The full message is - "This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPad" (and shows part of the address) I made up a password, and of course it says "activation session expired. Your activation session expired - please try again" grrr . and this happens over and over again - I just can't get anywhere. To Brian 244 - It is my own iPad which I bought brand new from Dick Smith Electronics some 3 years ago - as you know Dick Smith is no more. I am happy to reset from scratch but no-one can tell me how.