Can't backup iPad 2

Discussion in 'iPad Help' started by MemphisMark, Nov 8, 2014.

  1. MemphisMark

    MemphisMark
    Expand Collapse
    iPF Novice

    Joined:
    Dec 20, 2012
    Messages:
    51
    Thanks Received:
    9
    Oookay. This is the first time this has happened to me.

    iPad 2, iOS 8.1. iTunes 12.0.1.26.

    I connected it to my Win 7 PC to download some ringtones to the iPad.

    I get a "Oversize" error, and see a video that I previously deleted. I can't delete the movie from the iPad, and I had already removed it from iTunes.

    The "space" bar at the bottom of iTunes now shows everything as "Other" and I cannot back the iPad up to the PC. Reboots had restarts have been performed with no change of symptoms.

    Since everything is backed up to iCloud, I'm ready to wipe and reinstall.
     
  2. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,527
    Thanks Received:
    9,482
  3. MemphisMark

    MemphisMark
    Expand Collapse
    iPF Novice

    Joined:
    Dec 20, 2012
    Messages:
    51
    Thanks Received:
    9
    Thanks, J.A., but that doesn't address my issue.

    I'm not getting an error message. When I hit sync, the bar flashes from zero to 100 in about half-a-second.

    There is some kind of communication error because the space bar at the bottom of the iTunes window it shows some "Video" (I have no videos on the iPad at all), a short purple bar (about 1/4 of an inch) and the rest is "Other." It also shows 2.9 Gb free, but the iPad under General > Settings shows 4.7 Gb free.

    I can't use iTunes to remove ringtones or videos.

    By the way, my iPhone 5 works fine, no problems.
     
  4. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,527
    Thanks Received:
    9,482
    #4 J. A., Nov 9, 2014
    Last edited: Nov 9, 2014
  5. MemphisMark

    MemphisMark
    Expand Collapse
    iPF Novice

    Joined:
    Dec 20, 2012
    Messages:
    51
    Thanks Received:
    9
    I have tried this on another computer, it works fine and backs up.

    Back to my system, uninstall and reinstall iTunes, no joy. This is the window I get. See the bar on the bottom?

    itunes screen.jpg
     
  6. MemphisMark

    MemphisMark
    Expand Collapse
    iPF Novice

    Joined:
    Dec 20, 2012
    Messages:
    51
    Thanks Received:
    9
    I think I see the problem. My Comodo is blocking Apple\Mobile Device Support\ATH.exe from going out. Too tired to tackle it right now. I'll work on it in the morning.
     
  7. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,527
    Thanks Received:
    9,482
    It looks like you found the reason for your problem.
     
  8. dasipad2

    dasipad2
    Expand Collapse
    iPF Novice

    Joined:
    Oct 9, 2014
    Messages:
    22
    Thanks Received:
    11
    One reason why i got rid of Comodo some time ago.....it works well, but it's REALLY invasive and picky about its "permissions"!!!:(
    Using NOD32 AV, Malwarebytes, Windows defender and SpywareBlaster.....I feel pretty safe just using my router's SPI firewall.....
     
  9. MemphisMark

    MemphisMark
    Expand Collapse
    iPF Novice

    Joined:
    Dec 20, 2012
    Messages:
    51
    Thanks Received:
    9
    Ayup. As soon as I gave permission to ATH.exe, it started working.
     
  10. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    17,527
    Thanks Received:
    9,482
    Great!
     

Share This Page



Search tags for this page
cannot back up ipad
,
cannot back up ipad 2
,

cannot backup ipad

,

cannot backup ipad ipad2

,
cannot backup ipad to itunes
,
cant backup ipad2
,
cant cant back up ipad 2
,
ipad 2 cannot back up
,
ipad cannot backup
,
itunes cannot backup ipad