can't back up

Discussion in 'iPad Help' started by snikt, Oct 29, 2011.

  1. snikt
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    snikt iPF Noob

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    I have a PC with windows 7 fully updated. When I try to backup my ipad - either by right clicking on the device in itunes or during the sync the back up starts and then after 5 mins or so my ipad decides to reboot itself. The device drops from itunes and then reappears when the ipad has completed its reboot.
    My ipod touch works fine - both back up and sync.
    I have uninstalled and reinstalled itunes.
    I have tried other USB ports on my pc.
    I have cleared the old backup on itunes (probably may live to regret this) as another post suggested this.
    I haven't (well can't actually I think due to this problem) updated to ios5.

    Any assistance greatly appreciated.
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Does it actually reboot? It might be worth *actually* rebooting it manually (Switch off, then press and hold the Power and Home buttons until the white Apple logo appears). See if that has any effect.

    Tim
  3. Mickey330
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    Mickey330 Administrator Staff Member

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    You may also have a corrupted backup file (for the iPad) in iTunes.

    My suggestion is to delete the iPad backup(s) in iTunes by going to Edit > Preferences > Devices and deleting your iPad's backup (just make sure it's the iPad's you zap...). Then, after that, try running a backup again.

    Good luck and do let us know how you get on.

    Marilyn
  4. snikt
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    snikt iPF Noob

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    Thanks for the posts.
    I have tried the reboot and didn't help.
    I have deleted the back up in iTunes. Although I note there is a copy saved on my PC so wonder should I delete that as well.
    I have since my post tried to back up using my laptop but same problem.
    I have also tried different leads and again no luck.
  5. Mickey330
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    Mickey330 Administrator Staff Member

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    If that backup on your PC is that iPad's, then yes, go ahead and delete it so. I should have mentioned that as well...

    I hope that works because I really don't know what's going on, otherwise. Sorry.

    Marilyn
  6. snikt
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    snikt iPF Noob

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    Yes I deleted after taking a copy the back up on the PC but again no luck. Thinking about though that backup was probably my iPod touch's.
    I have booked a telephone cal from Apple support for Weds evening. Surprised I can't post anything on the support section to give them a background to the problem other than ticking from a very generic list nor let them know what I have tried to date. I would have thought that would help the support team member so he can had a think about the problem before ringing me.
  7. snikt
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    snikt iPF Noob

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    Apple support rang. After 1 1/2 hours sorted by wiping iPad and rebuilding! Thankfully everything backed upped so could restore.
  8. Mickey330
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    Mickey330 Administrator Staff Member

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    Glad you got it sorted, even though you had to jump through hoops (and restore).

    Thanks for the update - it's always nice to hear back on resolutions to problems.

    Marilyn

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