my friend Drew who is blind has been using an iPhone, iPad and iPod for a number of years to communicate with his friends using voiceover etc. He has been given superb support from the local Apple reseller (Stormfront) here in Inverness Scotland when he has got into difficulty. However he has now been informed by the reseller that on instructions from Apple he must now make an appointment (not a problem) and must be charged £10 (approx $12.5) for each query !!!! If this is fact why should Apple want to screw the blind when they make such monumental profits worldwide ??