Zaggfolio for iPad 3
Just to follow up, I emailed the CEO of Zagg about the confusion. Below is my email and the response I received from a Zagg representative.
I've tried the Zaggfolio and think it's a good product. However, there
appears to be a lot of confusion over the Zaggfolio for the new iPad.
I shopped for such a Zaggfolio at a Verizon store, an AT&T store and
Best Buy. All three stores told me that the Zaggfolios they had in stock
were suitable for the new iPad although they were labeled for the iPad 2 (when I
tried one, my new iPad fit but was very snug and my screen protector was
destroyed). Subsequently, I noticed Zaggfolios at Best Buy that were in boxes
labeled for the iPad2 but had a sticker saying they also were for the iPad3. I
then called Zagg customer service, where I was told that a revised model to
accommodate the greater thickness of the new iPad would be available soon.
Perhaps you can understand my confusion. There are three products out
there (or perhaps just different boxes): The Zaggfolio in a box labeled for
iPad2, the Zaggfolio labeled for iPad2 with a new iPad sticker on the box, and
the Zaggfolio that apparently is being released soon for the new iPad. Whoever
makes these marketing decisions has dropped the ball in my opinion and created a
perplexing situation for your customers. If you read message board concerning
iPad accessories, you will see that I am not the only one who is confused by
Zagg's marketing strategy.
Thank you for your email and thank you for informing us of
the problems that you have experienced. Our CEO, Robert G Pedersen II, has read
your email and has asked me to respond in his behalf. I sincerely apologize for
any and all of the confusion regarding the ZAGGfolio for the New iPad and I can
completely understand your confusion. I would be more than happy to try to
assist you in a satisfactory manner.
I can completely understand why you
would be confused with these products. We initially released the ZAGGfolio for
the Apple iPad 2, and you are correct in the fact that the New iPad will fit,
however it is extremely tight and causes damage to the invisibleSHIELD.
When the ZAGGfolio's for the New iPad were initially released we had not
yet received the updated packaging so we did apply the sticker to the box that
stated it would work with both the iPad 2 and New iPad. We did recently release
the ZAGGfolio for the New iPad last week, we did have to redesign these
initially due to Apple moving the magnet in the iPad. The New iPad ZAGGfolio's
are now available on our website if you would like to be certain that you are
receiving the correct product, however, due to high demand these are back
ordered between 1-3 weeks and I have listed the product link below.
iPad 3 Keyboard Case | Folio Cover W/ Wireless Bluetooth Keyboard | ZAGGfolio
I hope this helps and again I am sorry for all of the confusion regarding the
ZAGGfolio for the New iPad. If you have any additional questions or concerns
please do not hesitate to contact me directly.