Just called my local tax board over a billing discrepancy and am kind of amazed because I got a live person, and then the friendly woman somehow steered the conversation to what she's paying in federal taxes, her two sons' surgeries and college loans affecting her payments. It took about two minutes to listen to her and express empathy, and sometimes that's just neighborly to do, I figure. Unexpectedly in return, she told me about something that will save me about $1,000 in taxes this year.