Sound / earphones issue

[sparklingtechie]

I have an ipad4 with retina display and until 2 hours ago it was working fine. It now only plays sounds / audio through only 1 jack on the earphones. I checked the earphones in my phone and they work. I checked the iPad with sons earphones and same problem. Therefore it's the iPad not the earphones. I went into settings/ general/access ability/ hearing. The slider setting is at midway point.

Anyone have any constructive ideas?

 

[scifan57]

Your iPad is still under warranty so you should consider having it checked out at an Apple store. If you do take it in, do a backup before you go. That way, if you get a replacement, you can set it up from the backup.

Before going to the Apple store, shine a strong light into the headphone jack to see if there's any foreign matter there. If there is. Try a small nozzle on a vacuum cleaner to try and suck it out.

 

[sparklingtechie]

Hello

Unfortunately my nearest apple store is about 80 miles away and as a non car driver it would cost me less to get a new iPad! I did try blowing in the socket to see if there was any dust or whatever but nothing's come out. If I restore it to factory settings to see if that helps would I be able to re download all the stuff I paid for without repaying (music, games etc).

 

[eddieg]

Make sure the earphone jack is pushed in all the way.

 

[sparklingtechie]

Yep, tried that...one of the first things I did, but thanks anyway.

 

[scifan57]

Hello

Unfortunately my nearest apple store is about 80 miles away and as a non car driver it would cost me less to get a new iPad! I did try blowing in the socket to see if there was any dust or whatever but nothing's come out. If I restore it to factory settings to see if that helps would I be able to re download all the stuff I paid for without repaying (music, games etc).

Anything in your iTunes and AppStore purchase history will still be there and ready for download without paying again.

 

[scifan57]

Apple has a mail in option for people who can't visit an Apple store in person. Did you purchase AppleCare+ with your iPad? AppleCare includes 2 years of free telephone technical support.

 

[sparklingtechie]

Anything in your iTunes and AppStore purchase history will still be there and ready for download without paying again.

That's brilliant. I will try a factory re set.

 

[sparklingtechie]

Apple has a mail in option for people who can't visit an Apple store in person. Did you purchase AppleCare+ with your iPad? AppleCare includes 2 years of free telephone technical support.

I purchased some sort of cover with it yes. Since opening this thread I did go to the apple site and book a callback just in case this is a known issue and they might have another fix.

 

[scifan57]

That's brilliant. I will try a factory re set.

Backup your iPad first, that way the iPad can be set up from the stored backup. If the problem is hardware related, though, a trip to the Apple store or use of the mail in option is warranted.

 

[twerppoet]

You can check whether your iPad is still covered here: https://selfsolve.apple.com/agreementWarrantyDynamic.do

If it is, it would be a waste not to contact Apple Support and let them take care of it for you, here: Apple - Support - Contact Apple Support

You can find your hardware serial number under Settings > General > About. It's on the case too, but much harder to read.

Good luck.