Hi All,
On 19 March, I bought a *new* iPad Generation 5 (2017 edition). It was in the box, wrapped in cellophane.
I took it to my place to set it up. Once that was done, I found I couldnât use many of the features, e.g. first time I try iMessage (and many other apps that come with the iPad 5) Iâm asked to sign in with my Apple ID. When I do, I get a message âYour Apple ID is locked for security reasons. To unlock the ID, you must verify your identity. I go through that process and am left with two options: They send me an email with instructions how to unlock the ID, or answer the security questions.
If I choose âsend an email,â it doesnât come. I get a message saying âthe message cannot be downloaded from the server,â and if I choose to answer the security questions, someone else already set those, so I donât know the answers.
I tried to set up a new email address on the iPad 5, hoping the instructions on how to unlock my Apple ID at that address, and when I entered my family name, I got a message,âSPROINGY, snicker you.â
So, someone has hacked the *new* machine, this is not a virus. I never heard of iOS getting a virus anyway. One thing I can do is keep the machine up to date, which I do- currently iOS 11.3.
I took it back to the iStudio 7 store, their tech guy couldnât solve the problem. Frankly their attitude was lacking. They got their money, donât care if the product doesnât work. They gave me a tech support number for Singapore!! I told them to call the tech support, they said, âstaff cannot call.â Then they left me alone.
I went to another iStudio Store. They were much nicer, helpful and accommodating. They couldnât solve the problem, so they emailed Apple about it. They said âcome back in 24 hours, weâll have a reply from Apple by then.â I did that, but Apple had not replied. Again, they asked me to return the following day, but I couldnât because I was leaving for another country, with bus and Guesthouse reservations locked in place. They promised to email me the solution, and they did.
Apparently, I have to plug my iPad into a laptop, either PC or Mac, sync iTunes to it, once thatâs done, I can choose the âRestore iPadâ option from the laptop, which will allow me to set up my iPad 5 from scratch, with no problem. But, maybe if I connect my iPad to the PC/Mac, Iâll get the same âApple ID is locked for security reasonsâ message. I canât login to iTunes now.
I donât have a laptop, and Iâm in a location that doesnât have Apple Service Centers.
I *think* thereâs an Apple Store in another city in this country, but I really donât want to go there if I can avoid it. Itâs a 4 hour road trip, with no guarantees they can help me.
In case youâre wondering, Iâve typed this on my iPad Air, bought in 2014, obsolete now, but still mostly functional.
Thank You for reading!
SPROINGY
On 19 March, I bought a *new* iPad Generation 5 (2017 edition). It was in the box, wrapped in cellophane.
I took it to my place to set it up. Once that was done, I found I couldnât use many of the features, e.g. first time I try iMessage (and many other apps that come with the iPad 5) Iâm asked to sign in with my Apple ID. When I do, I get a message âYour Apple ID is locked for security reasons. To unlock the ID, you must verify your identity. I go through that process and am left with two options: They send me an email with instructions how to unlock the ID, or answer the security questions.
If I choose âsend an email,â it doesnât come. I get a message saying âthe message cannot be downloaded from the server,â and if I choose to answer the security questions, someone else already set those, so I donât know the answers.
I tried to set up a new email address on the iPad 5, hoping the instructions on how to unlock my Apple ID at that address, and when I entered my family name, I got a message,âSPROINGY, snicker you.â
So, someone has hacked the *new* machine, this is not a virus. I never heard of iOS getting a virus anyway. One thing I can do is keep the machine up to date, which I do- currently iOS 11.3.
I took it back to the iStudio 7 store, their tech guy couldnât solve the problem. Frankly their attitude was lacking. They got their money, donât care if the product doesnât work. They gave me a tech support number for Singapore!! I told them to call the tech support, they said, âstaff cannot call.â Then they left me alone.
I went to another iStudio Store. They were much nicer, helpful and accommodating. They couldnât solve the problem, so they emailed Apple about it. They said âcome back in 24 hours, weâll have a reply from Apple by then.â I did that, but Apple had not replied. Again, they asked me to return the following day, but I couldnât because I was leaving for another country, with bus and Guesthouse reservations locked in place. They promised to email me the solution, and they did.
Apparently, I have to plug my iPad into a laptop, either PC or Mac, sync iTunes to it, once thatâs done, I can choose the âRestore iPadâ option from the laptop, which will allow me to set up my iPad 5 from scratch, with no problem. But, maybe if I connect my iPad to the PC/Mac, Iâll get the same âApple ID is locked for security reasonsâ message. I canât login to iTunes now.
I donât have a laptop, and Iâm in a location that doesnât have Apple Service Centers.
I *think* thereâs an Apple Store in another city in this country, but I really donât want to go there if I can avoid it. Itâs a 4 hour road trip, with no guarantees they can help me.
In case youâre wondering, Iâve typed this on my iPad Air, bought in 2014, obsolete now, but still mostly functional.
Thank You for reading!
SPROINGY
