When she reset it did she swipe the red slider? Or did she continue to hold the buttons until it shut down? The first is not a reset, but a power down the second (takes longer to initiate) is the reset.
It didn't work. She said that it is freezing up, even the keyboard. She didn't upgrade, could that have something
to with it?
As mentioned in the first quoted post above, again make sure that your friend is indeed doing a proper 'Reset' - assume the iOS on the device is 6.x - not upgrading to the newest iOS (i.e. 7.0.2) is not likely an explanation (unless an attempt was made and failed - if so, please provide further information).
Also, I'm assuming that the iPad's battery is fully charged? If so, then this
Apple Support Article may help - the next steps suggested would be: 1) Reset All Settings (Settings > General > Reset) and if not helpful, then 2) Restore from an iTunes connection (make sure that iTunes is updated, especially in an iOS upgrade is to be tried). The final step mentioned is 'Forcing into Recovery Mode' (called DFU) - actually there is an excellent guide on the forum (don't have the link at my finger tips @ the moment, sorry). Of course, if these last steps are too intimidating, then a visit to an Apple Store or an authorized Apple Servicer might be your best option - good luck and please keep us posted. Dave