Not sure what to do

[Jailbird7936]

My daughter decided to update her iPad mini by doing so through the general settings tab when it informed her an update was available. She has been told not to do updates, downloads or anything without me knowing about it first. She didn't listen...go figure. The screen advises me to connect to iTunes:

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When I plug it in and pull up iTunes, I get this:



I can't seem to get passed either one. Any help would be greatly appreciated.

 

[J. A.109]

Hi there! Welcome to iPF!

If you want to exit recovery mode, then restart the iPad - turn it off and on again.

If you want to update, you'll find the instructions what to do in this link: http://support.apple.com/kb/ht1808

Hope that helps..

 

[Jailbird7936]

No option to turn it off. I continue to get the connect screen no matter what I do. Pressing one or both at the same time gets the same end result.

 

[Mickey330]

No option to turn it off. I continue to get the connect screen no matter what I do. Pressing one or both at the same time gets the same end result.

When you get the second picture and you press ok, does the pop-up disappear and you see the main (summary) screen in iTunes? If yes, have you tried pressing the "Restore" button?

Marilyn

 

[Jailbird7936]

I have pressed ok, then restore. Moments later I get the same pop-up.

 

[Mickey330]

Okay.

This is going to be drastic because if you don't have a backup, you will end up losing everything (as you will end up setting up the iPad as new) - but try restoring via the DFU mode.

See this link for how to use the DFU method: http://www.ipadforums.net/threads/dfu-mode-for-dummies.27489/

Once you have successfully put the iPad into DFU mode, iTunes should then tell you/allow you to restore the iPad. This will re-load it with a "fresh" version of iOS 7.1.1 and it will be as if you just got it from the store. Again - if you don't have a [recent] backup, you will have to start all over. But, you'll have a working iPad...

Marilyn