News stand problem, magazine not opening

[farahif]

Hi guys. I purchased a magazine today from newsstand on my ipad2 and every time I try to read it the screen stays black and the magazine doesn't load. Do you guys have any suggestions as to what I should do? Please help...

 

[twerppoet]

Go to the magazine's App Store page, click on the developer's support link. At the least they should have an email form you can use to ask what's going on.

Other than that I recommend the usual fixes, if you haven't already done so. I'll post them below.




When you have problems with an app it's a good idea to clear it from RAM.

Close/Clear the app: With the problem app closed, double tap on the Home button to get the multitask bar. Tap and hold on any icon in the bar until they jiggle, then tap the minus sign on the problem app. This will remove it from RAM and insure a clean start the next time you launch the app.

If that does not work try a restart,
Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears.

and then a reset if that does not work.

Reset: Hold down the power and home buttons until the Apple logo appears. The iPad will reboot. This usually takes a bit longer than a restart.