Ipad Pro restarts randomly and afterwards indicates a 1% battery status

[kristina_me]

Hi my Ipad Pro Wifi 12.5" (2015) keeps restarting. And upon restart the battery indicates 1% battery status, and after 1 minute or so the indicator returns to the original state of battery. This happens randomly even when the unit is charged.

I already restored and updated the IOS and even reset it to factory settings. Could this be a battery problem? And can I have my unit replaced even it is already out of warranty? Thanks!

 

[Sue Bullock]

Mine is doing the same

 

[giradman]

Hi my Ipad Pro Wifi 12.5" (2015) keeps restarting. And upon restart the battery indicates 1% battery status, and after 1 minute or so the indicator returns to the original state of battery. This happens randomly even when the unit is charged.

I already restored and updated the IOS and even reset it to factory settings. Could this be a battery problem? And can I have my unit replaced even it is already out of warranty? Thanks!

Hi Kristina - welcome to the forum - not sure when you purchased your iPad Pro but assume you are beyond the warranty (if you had AppleCare) - correct? Plus, you seemed to have done the usual efforts, i.e. reboots (using both the HOME & ON-OFF buttons) plus your restorations w/ no effect. At this point, you likely need Apple's help - if one of their stores is nearby, then setup a Genius Bar appointment; if not, then visit Apple Support to determine your options - just a couple of screen captures below showing some of your choices - good luck and let us know your results. Dave
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