Disappearing attachments

[Mahargkr53]

When I receive an email with a video attachment and I tap to download, it disappears. Is there some setting that I need to change?

 

[JezzerP]

OK, are you using the stock Apple Mail app? What do you mean by "it disappears" ?

 

[Mahargkr53]

I am using the stock Apple mail app. When I receive an email with video attachment, It says “tap to download”. After I tap it, it just disappears. I can’t view it. My wife is able to download and watch the exact same email.