This is a good question. I am not surprised by this.
Hi
Thomas - you've responded to a 6-month old thread - the original OP did not return nor provide any information on his friend's iDevice models' ages or warranty status; nor whether the 'Apple Reseller' offered the same Apple warranties. But for those reading this thread and wondering - Apple offers just a limited 1-year warranty on their iDevices (see first pic below from the Apple Support website) w/ minimum phone coverage; of course AppleCare will extend that warranty, as shown. Now, if a device is 'out of warranty' (whether standard or AppleCare), Apple will evaluate a device at a $29 fee (plus more if a repair can be done; see second pic). So, providing 'free' advice, especially on a frequent basis and for products not in warranty, is just not a good business paradigm.
SO, if one owns an Apple iDevice(s), then a 1-year warranty is in effect (and rules exist, such as accidental damage); if AppleCare is purchased the warranty is extended to 2-years. If questions and/or problems arise when the device is no longer in warranty, then 'free advice' is available from forums (such as us), friends/family, and maybe a 'kind' retailer, but expect to be charged a minimum evaluation fee and then more if a repair can be done. Like calling a plumber or electrician to my house, I'm out $50-$100 just for the visit + more depending on the issue? Dave
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