Here is a cs follow up to one of my tickets, seeking feedback. I offer 3 guesses to which link I clicked on, and the first 2 don't count lol
Dear GAB IV, We'd love to hear what you think of our customer service.
Please, take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
You don't receive any response from our team? Check your Spam folder! Due to spam settings set some of our e-mails may get suspended leading to accidental miscommunication.
Here is a reminder of what your ticket was about:
Yana Belousova, Nov 13 13:56 (MSK):
Thank you for contacting Game Insight Support Team!
My name is Yana and I'm glad to assist you today. I understand your reaction to the difficulties you faced when playing our game and I would like to thank you for drawing our attention to this matter.
I transferred your comment to our developers for consideration and they will certainly take it into account. By sharing your opinion and experience, you are helping us recognize what we do well, and what we need to focus on improving. We do appreciate that you are playing our game and contribute to making the game better and enjoyable.
Should you have any other suggestions or come across game questions you need my assistance with, please feel free to e-mail me back and open the request for a further discussion. Your interest in our game is highly appreciated!
Sincerely,
Yana Belousova
Your Support Team
[ city name: Sprawlville level 50 player: GAB IV from western mass USA need free gifts ]