MacRumors reports that Apple has launched a new iPad Smart Keyboard repair scheme. According to an internal memo that was sent out to Apple Stores and Apple Authorized Service Providers last week, Apple has decreed that Smart Keyboards that have certain “functional issues” such as a defective Smart Connector or sticking or unresponsive keys can be serviced free of charge by Apple within 3 years of the original purchase date.
If your Smart Keyboard is affected by any such issues then call your local Apple Store and make a Genius Bar appointment or take the keyboard to an Apple Authorized Service Provider and book it in for a repair. You can also phone or contact Apple support online.
As MacRumors notes, with this being a newly launched policy, it’s possible that not all Apple support employees are aware of it yet, so if you have any trouble getting your free repair then be sure to get in touch with AppleCare management.
Source: Apple Offering Free Smart Keyboard Repairs Under New 3-Year Policy