Apple "expert" help unsatisfactory

[whitet3260]

My ipad refuses to connect with pop3.live.com - the server for incoming mail in Windows Live. This is the "latest" email system from Microsoft. The Apple experts spent an hour with me, escalating it once, and finally said there was a problem with the Microsoft server. They also said they were not going to do anything about it, they were not going to escalate it further within the company, I should go through Safari to the windows live mail website to get my mail, and when I asked to be connected to a supervisor I was cut off. This is the kind of support I'm getting from Apple. I will certainly be passing my experience around to as many colleagues at Oregon State University as I can (I retired as Director of Computing, so I know a few folks up here). Thanks for nothing, Apple.

 

[USBill]

Have you tried asking the folks who run Windows Live?

The mail program works fine with the systems it was designed to work with. What is Windows Live doing that's non-standard? Active X?

 

[col.bris]

Your issue with Apple

Welcome to our forum..... It is important to always introduce your self before posting but that's ok.

I can understand you are in a rage because of this we are here to help ok
I find it strange you had problems with Apple experts I assume at an apple store or on the phone.

I guess where I am coming from is Apple will provide support for Apple issues what you have is a Microsoft issue. Connectivity can be a problem and to help you I will have one of our members try to sort this out. Please keep in mind we provide this support free of charge going on about people you know means nothing to me as frankly Apple provides far better support than windows ever did and that's a proven fact.

Please understand this is a private forum of some 11,000 members many and I mean many whom have had excellent support from Apple when they needed it. I am not up to date with windows live but I thought it was a replacement for hot mail.

My answer based on limited information is to create a Gmail account forward all mail from windows mail to gmail which is one of the best for spamming etc control. Then have Apple mail get mail from gmail it's that simple.

As I said earlier I will have some one with more email program knowledge than I have contact you most likely in the next 24 hours.

Cheers Colin down under

 

[j0yful]

Try calling again, maybe you ended up with a rude person. Someone in this forum has a live chat at irc willing to help mikestoolz is the username.maybe he can help you.

 

[col.bris]

http://www.ipadforums.net/ipad-help/6795-go-here-instant-live-help.html

Talk to mike ok and please respond back here

Thanks col

 

[MikesTooLz]

This is a known issue and their solution is to use the web version


Hotmail Issues with iPad

 

[whitet3260]

Have you tried asking the folks who run Windows Live?

The mail program works fine with the systems it was designed to work with. What is Windows Live doing that's non-standard? Active X?

Things work fine with the iPhone. Why does the iPad object to pop3.live.com? The iPad is using Outlook as its mail client when Microsoft consideres this an outdated system. Live Mail is usoft's current client. Apple jumped the gun without having adequate support for PC, it seems.

 

[whitet3260]

This is a known issue and their solution is to use the web version




I got this from Apple support, too. So, if I'm expecting importat email, I'm supposed to check back every five minutes when the iPad claims it supports push email service from PCs. That's a cop-out answer that means "we aren't going to help you. Go to the Internet and forget that we aren't doing the job we claimed we would do when we sold you the product." Sorry, I ain't buying that "using the web version" is a "solution." If Apple is working on the problem, they should tell their customers that they DO know it's a problem, they're working on it, they're sorry it doesn't work like it should, and tell when they expect to have a fix. Instead, they insult me by cutting me off when I ask to speak to a supervisor.

 

[whitet3260]

I can understand you are in a rage because of this we are here to help ok
I find it strange you had problems with Apple experts I assume at an apple store or on the phone.

---- Yes... the telephone support line.

I guess where I am coming from is Apple will provide support for Apple issues what you have is a Microsoft issue.

---- Support tried to sell this to me and I wouldn't buy it from them, either. This is a typical case of two vendors pointing at each other and leaving the customer in the middle with nobody willing to take responsibility. In this case the problem seems to me to be with Apple. Windows Live works fine. The push email works fine with the iPhone. Why doesn't it work with the iPad? At least, this is a joint issue for the two companies. But since the only product affected is the iPad, it seems to me that the primary issue is with Apple, not Microsoft. why should Microsoft care particularly whether the iPad works with a Windows mail system?

Connectivity can be a problem and to help you I will have one of our members try to sort this out. Please keep in mind we provide this support free of charge going on about people you know means nothing to me as frankly Apple provides far better support than windows ever did and that's a proven fact.

----- Your standard of proof has yet to be verified to me. A claim like that is insupportable.

Please understand this is a private forum of some 11,000 members many and I mean many whom have had excellent support from Apple when they needed it. I am not up to date with windows live but I thought it was a replacement for hot mail.

----- As Microsoft has many and I mean many more customers than Apple, it would be easy for me to claim and support a statement that many and I mean many of those customers have had excellent support from Microsoft when they needed it. I didn't have the same experience with Apple. Windows Live Mail is a replacement for Hotmail, Outlook, and Windows Mail.


My answer based on limited information is to create a Gmail account forward all mail from windows mail to gmail which is one of the best for spamming etc control. Then have Apple mail get mail from gmail it's that simple.

----- Have you ever tried to export all your mail, calendars, tasks and contacts from one mail client to another? I already did this from Windows Live Mail to Outlook because the iPad only supports Outlook. Getting all those files back into another system has already consumed two of my evenings. I don't want to get involved in yet a third email client. Windows Live provides excellent spamming etc control and I really don't have a desire to accomodate Apple's shortcomings. I'd rather they fixed their own problems instead of me enabling them.


As I said earlier I will have some one with more email program knowledge than I have contact you most likely in the next 24 hours.

----- I appreciate your response. At least in this forum I found out one important thing: this is a known problem. Apple should own it more clearly.


Cheers Colin down under[/QUOTE]

 

[IpadOne]

@whitet3260: let me say something , you look like in rage against Apple because they don’t solve your problem with microsoft email , so what about the million of Mac User can’t have a proper MSN work in their mac , can’t have a word or excel stable ?? is it also the problem of Apple if it’s so in your eyes i can only suggest you to buy a window base tablet … this a commercial war and we can do nothing

let say if you love more your email than your iPad change the tablet, if you love more your iPad change your email service …

is no more complicated than this

As Colin say we are for try to help you not for receive your rage against this one or that one …

Have a good day

 

[whitet3260]

@whitet3260: let me say something , you look like in rage against Apple because they don’t solve your problem with microsoft email , so what about the million of Mac User can’t have a proper MSN work in their mac , can’t have a word or excel stable ?? is it also the problem of Apple if it’s so in your eyes i can only suggest you to buy a window base tablet … this a commercial war and we can do nothing

let say if you love more your email than your iPad change the tablet, if you love more your iPad change your email service …

is no more complicated than this

As Colin say we are for try to help you not for receive your rage against this one or that one …

Your reply is so ungrammatical I can not follow what you are saying. Please have someone translate and I'll try to understand what you mean. I think you may be saying I should buy Apple stuff and only Apple stuff. so much for Apple's ability to ensure interoperability. Poor argument.

 

[col.bris]

-- Your standard of proof has yet to be verified to me. A claim like that is insupportable.

You are in a rage against Apple your statement above is proven by millions of users and personally I as a specialist reseller, I have 25 years supporting Apple users and dealing with Apple support networks both PC's and Macs for some 4000 clients whom are more than happy with what Apple supports provides. Further more with almost 11,000 members you will find the numbers are more than positive for those whom have requested support from Apple by phone or direct Yes I do have proof.

I do not and will not tolerate a rage situation when we are trying to provide support to you. Remember this is a private forum Nothing seems to please you so from my perspective I have no reason to offer any more help for you.
Thanks
Col.Bris

 

[Hasty]

Heh perhaps we could have this thread renamed to
"unsatisfactory expert needs help with apple"........

 

[IpadOne]

@whitet3260: let me say something , you look like in rage against Apple because they don’t solve your problem with microsoft email , so what about the million of Mac User can’t have a proper MSN work in their mac , can’t have a word or excel stable ?? is it also the problem of Apple if it’s so in your eyes i can only suggest you to buy a window base tablet … this a commercial war and we can do nothing

let say if you love more your email than your iPad change the tablet, if you love more your iPad change your email service …

is no more complicated than this

As Colin say we are for try to help you not for receive your rage against this one or that one …

Your reply is so ungrammatical I can not follow what you are saying. Please have someone translate and I'll try to understand what you mean. I think you may be saying I should buy Apple stuff and only Apple stuff. so much for Apple's ability to ensure interoperability. Poor argument.

Ok let me express myself grammatically more better … i press the ignore button concerning you

 

[whitet3260]

-- Your standard of proof has yet to be verified to me. A claim like that is insupportable.

You are in a rage against Apple your statement above is proven by millions of users and personally I as a specialist reseller, I have 25 years supporting Apple users and dealing with Apple support networks both PC's and Macs for some 4000 clients whom are more than happy with what Apple supports provides. Further more with almost 11,000 members you will find the numbers are more than positive for those whom have requested support from Apple by phone or direct Yes I do have proof.

I do not and will not tolerate a rage situation when we are trying to provide support to you. Remember this is a private forum Nothing seems to please you so from my perspective I have no reason to offer any more help for you.
Thanks
Col.Bris

Col.Bris: You are the one who judged me to be in a rage situation. It seems to me that you are the only one in a rage here. My statements have all been fact. Here is the claim you made which I questioned:

"... frankly Apple provides far better support than windows ever did and that's a proven fact."

I suspect Microsoft would be able to present as much (or more) "proof" of the falsehood of your assertion than you. The help you offered was no more than to stop using the mail client I am using now and use something else that Apple does support - and is not a Windows product. It takes hours to migrate mail, contacts, and calendars from one client to another. If Apple PC support is so good, why do they not support the most current Microsoft mail client? I'm not saying Apple support is bad. Just that in this case, it is bad.

As to you not providing me with "further support," please, don't throw me into that briar patch.