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App updates not working and unable to sign out of Apple ID


iPF Noob
Aug 23, 2014
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I have several apps that I was trying to update and they have all stopped responding during the update. I can't even delete them.

I thought signing in and out of my Apple ID might solve it but in the ITunes & App Store settings my ID is now greyed out.

I have checked my General settings and I have got Restrictions turned off.

Any suggestions?



iPad Fan
Jan 8, 2011
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Milton-Freewater, OR
This often corrects itself after a restart or reset of the iPad.

Tapping the grayed out icons may also fix things, toggling between waiting, paused, and downloading modes.

The Usual Fixes

When you have problems with an app it's a good idea to clear it from RAM.

Close/Clear the app:

iOS 6: With the problem app closed, double tap on the Home button to get the multitask bar. Tap and hold on any icon in the bar until they jiggle, then tap the minus sign on the problem app.

iOS 7: Double tap the Home button to get the multitasking display. Swipe up on the problem app's thumbnail image (not the icon).

If that does not work try a restart,

Restart: Hold down the power button until the power off slider appears. Slide it off. When the iPad finishes shutting down, hold down the power button again until the Apple logo appears. Apple recommends you restart the iPad at least once a month.

and then a reset if that does not work.

Reset: Hold down the power and home buttons until the Apple logo appears. The iPad will reboot. This usually takes a bit longer than a restart.

Reset All Settings: Another, somewhat more drastic thing you can do is Reset All Settings. You'll find this under Settings > General > Reset > Reset All Settings. It won't erase any of your content, apps, or accounts; but you will have to go through most of your other settings and re-tweak them back to your liking. Do not confuse this with Erase All Content and Settings.

More detailed information at: http://support.apple.com/kb/TS3281?viewlocale=en_US&locale=en_US

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