I am very new to iPad....I am having an issue trying to go from a link on fb that is on YouTube....they have NO sound....but if I just go to YouTube I have sound.....help! Thank you in advance....oh and when I called apple....first time EVER.....I felt like the didn't want to help.....and I even have Apple care! Been dealing with them forbyrsvwith my laptop and love them....bummed today with the guy.