Where did my email go

Discussion in 'iPad Help' started by browlett, Oct 19, 2011.

  1. browlett
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    browlett iPF Noob

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    Recently opened email on my Pad and got page with only some of the buttons and line divisions. The bottoms were not functional and there are no email or seemingly no way to retrieve them. There are three email accounts and I cannot get into any of them. Suggestions anyone?
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2, 4.3 or 5 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
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  3. browlett
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    browlett iPF Noob

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    Thank you Tim Spracklen for helping me get back email on my IPad . The first solution didn't work so I did as you suggested and moved on to suggestion #2. Which brings me to an additional question. When I went through you're instructions to shut the IPad off the rotating "bezel" was still rotating for hours afterward. The screen never went completely blank. I restarted the IPad anyway. Why didn't it finish shutting down?
    Last edited: Oct 21, 2011
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    So, when you say you 'reset' the iPad, I'm assuming you mean you kept the Power and Home buttons pressed for about 6-9 seconds until the white Apple logo appeared? Not sure why simply powering down the iPad should cause it to 'hang'. Does it do that now, after you've 'reset' it?

    Tim

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