My new iPad Pro 12.9’s screen is often unresponsive. I can’t swipe up or type. Sometimes it ‘unfreezes’ but mostly I give up and restart it. I took it to the Genius Bar and they wiped it and reinstalled as they said it must be a software issue. Before they did it of course they asked if I’d backed it up. I save quite a lot to ‘My iPad’ as some of it has sensitive information like people’s names and addresses, telephone numbers etc. So before they did the wipe and reinstall I said does it back up the documents in files on the iPad. She looked at what I had set to to back up and excel, word, and Procreate (my favourite art app) were set to backup so she said yes that’s ok. Luckily I had emailed my most important excel docs to myself so at least I didn’t lose that work! But all my other stuff has gone. It’s done and that is that. I’m not asking how to get them back but I am asking how to make sure that when I have to do a back up like that again it will include my art and other documents as I’m going to have to take it back again because it’s still playing up.