Strange icloud request

Discussion in 'iPad Help' started by WW2Vet, Dec 10, 2013.

  1. WW2Vet

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    iPF Noob

    Dec 3, 2013
    Thanks Received:
    I obtained an iPad from my son...and it has worked flawlessly on all matters .....suddenly Out of the blue, Iam getting a request/window that says"the username or password for iCloud is incorrect" and my iPad is not able to access mail or iPad forum on it....everything else works son cannot remember his icloud password or hi Apple ID or password oft the unit si I cannot rest any of these...I tried to rest the unit to factory setting but am not able as I do not know his Apple ID?...Is there any other way to get rid of this problem or is there a way to reset to factory settings if you do not know the Apple ID ??

  2. scifan57

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    Staff Member

    Dec 3, 2011
    Thanks Received:
    Is the iPad on iOS 7, with Find My iPhone turned on? If so, there is no way of restoring the iPad to factory settings without your son's Apple ID and password. There is, unfortunately, no way around the requirement to enter the Apple ID and password of the original owner, your son in this case.
  3. twerppoet

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    iPad Legend II

    Jan 8, 2011
    Thanks Received:
    Have your son go here: Apple ID: How to find your Apple ID

    And work through the support stuff to recover his Apple ID and password issue resolved. Once he has done that you can use it to recover the iPad.

    I highly recommend you get your own Apple ID and start using it. Your son's ID belongs to him, and only him, as far as Apple is concerned. If there are problems down the road you will find it difficult to resolve support issues through Apple. You'll lose any apps or content that he purchased that he purchased in the short term, but that's the price you'll have to pay if you are going to manage your own iPad.

    If you and your son decide to keep things as they are, with him doing all your support and upgrading, make sure he takes care to remember his Apple ID and password from now on.

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