Steve Gatiss

Discussion in 'iPad Help' started by SteveNZ, May 12, 2012.

  1. SteveNZ
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    SteveNZ iPF Noob

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    I am a new user to Apple products. I live in New Zealand.
    My first purchase is an Apple iPad2.
    I am just getting the hang of thinking 'Apple'.
    Well I thought I was.
    My first pad seemed all OK and I got the hang of transferring aps etc through iTunes which I had downloaded onto my 'Windows' PC.
    Then my iPad cameras stopped working. Black screen.
    Apple replaced my pad no problems.
    But now my new one causes my PC to go 'Blue screen' when I connect it to my PC.
    Have talked to local Apple store and they said do the following:-

    Uninstall the following from my PC then reinstall :-

    iTunes
    Bonjour services
    QuickTime

    I did this but could not find 'Quicktime'.

    Same 'blue screen' reaction.

    Then did a factory reset to my iPad.

    Still same problem.
    Tried logging into iTunes on PC then connecting iPad whilst it was turned off.
    PC seemed to start pad as soon as I plugged in the USB cable and then followed the 'blue screen'.

    HELP ... HELP! I'm loosing faith.

    Cheers Steve.
  2. fleur07
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    fleur07 iPad Super Guru

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    Welcome to our forum! Don't lose faith! We have over 200,000 members, one of them is bound to have the answers? Until there here are some links you may find useful.

    If you have any questions, the Search feature will be your best friend. If that doesn't work, just wait someone will be around with the answers you seek.

    We have an iPad manual available for download incase you ever need it.
    Apple - Support - Manuals

    Did you know we have our own App - Its pretty easy to use.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8

    We also have a gaming section. There is bound to be something there you like.
    iPad Games
    iPad Game Specific

    Last but not least. Everyone has to play by the rules here. Please read them and keep them in mind when you post. http://www.ipadforums.net/forum-rules-help-info/2119-forum-rules-everybody-please-read.html

    Again Welcome and We hope you Enjoy Your Time Here!

    Fleur
  3. leelai
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    leelai Administrator Staff Member

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  4. Midranger4
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    Midranger4 iPad Junkie

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    Welcome Steve. We will get you going so hang in there.

    If I am understanding correctly your problem is on the PC side so let's focus there for now.

    My first suggestion is to try a different USB port on the PC because depending on the age of the PC, the level of the USB drivers and their abilities can vary resulting in a general fault in windows. Would also suggest verifying you have the most recent USB drivers for you PC. Now bear in mind certain hardware limitations could prohibit you from installing the most current USB driver. If this is the case provide us with the. Specific make/model of the PC hosting iTunes along with operating system specs including version (XP, VISTA, etc).

    Additionally if running XP perform the following to keep the PC from rebooting on blue screen error. This may result in an ability to click through the error but at a minimum will provide more insight into what is going on. Try to capture the error code windows generates on blue screen.

    Right click on My Computer/Properties/Advanced Options tab/Start and recovery,
    click Settings and untick where it says Automatically restartand OK your way out.

    Now, plug in the iPad and your BSOD (Blue Screen of
    Death) will not disappear so you can copy the STOP code down in its
    entirety.

    A question......do you have another PC where you can install iTunes and attempt to connect?

    Post back with results good or bad. We will get you going.
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