South Korean Government Orders Apple to Change its App Store Refund Policy

[Maura]

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According to a report on 9to5 Mac today, the South Korean Government’s Fair Trade Commission (FTC) has ordered Apple to change its App Store refund policy, which it has ruled “unfair.”

Under the current policy, users who think that they are entitled to a refund in the App Store must first submit a request for a refund, which will be reviewed by an Apple employee, who will then consider whether or not to grant the refund.

9to5 Mac says that South Korea’s FTC has had many queries from the country's Citizen’s Coalition for Economic Justice about the policy. Apple informed the FTC that it intended to set up a new, automated refund system in the Korean App Store, and would also look into the possibility of setting up the new automated system in App Stores worldwide.

Source: http://9to5mac.com/2014/07/06/korea...at-apple-must-change-app-store-refund-policy/

 

[twerppoet]

Now that Apple has changed things so that those who get refunds can no longer use the refunded app or download it app again in the Purchased tab; they shouldn't have any objection to automatic refunds.

Before, a person could ask for and get a refund, and keep using the app. An often exploited loophole in the system.

 

[s2mikey]

I'm fine with this. IMO, when something doesn't meet expectations you should be able to get your money back. There should be a time frame on it and abusers should be weeded out. But in most cases the refund should be immediate.