Scratched screen

Discussion in 'iPad 2 Forum' started by dantman6, Dec 8, 2011.

  1. dantman6
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    dantman6 iPF Noob

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    Hi all one of my delightful children has decided to drag something across the screen or my iPad across something. Either way it has resulted in a scratch pretty much corner to corner.

    Has anyone had any experience with polishing a scratch out or replacing the glass.

    It is not to deep in most places there is a couple of sections of the line where it is fairly deep. Obviously we are talking fractions of a mm here. The scratch s not effecting the performance but you can see it on light coloured screens.

    Any help or advice would be appreciated.

    Thanking you in anticipation.
  2. leelai
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    leelai Administrator Staff Member

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    I would feel that trying to polish the scratch out could very well cause more damage. The screen can be replaced, you can google to find a business that does this, I would only go with an Apple approved business to protect your warranty. I have heard that a screen protector will make the scratch less obvious.

    Sent from my iPad using iPF
  3. dantman6
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    dantman6 iPF Noob

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    Thanks for the comment. I tried putting the best reviewed protector(amazon reviewed) on my screen originally but you need to be in a hermetically sealed lab to make sure it's on without any dust trapped. I will have another go as you got 2 in a pack I'll report back with my findings in due course, but if my last experience is anything to go by the protector is destined for the bin.
  4. giradman
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    giradman iPad Super Guru

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    Well not sure 'where' you reside, but if there is an Apple store nearby, then take the iPad in for some advice & repair possibilities - good luck! :)
  5. leelai
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    leelai Administrator Staff Member

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    I have a screen protector and I don't have a hermetically sealed lab but I understand the dust problem. I used a microfiber cloth first then applied it in a room with windows closed. Worked well, no bubbles or dust. I used a credit card to skim it on.
    As Giradman said you could try an Apple Store, they were at one time replacing shattered iPads as a one time replacement courtesy. It was never a policy and they seem to be pulling back on it now, but you never know, you could get very lucky!! Good luck!!

    Sent from my iPad using iPF
  6. MoneyGuy
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    MoneyGuy iPad Fan

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    Never mind
    Last edited: Dec 10, 2011
  7. Mickey330
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    Mickey330 Administrator Staff Member

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    No, don't use commercial cleaners such as Pledge. It'll mess up the anti-fingerprint coating Apple has put on the iPad glass.

    For the scratch, I also recommend seeing if Apple can give you a repair estimate. Seems to be the best solution, especially if a screen protector won't hide the scratch.

    Sorry to hear about the "accident.". Good luck in your repair journey.

    Marilyn
  8. dantman6
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    dantman6 iPF Noob

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    It is a definite cracked screen. Tried again with the phonedevil screen protector it just highlighted the crack. Oh well looks like its going to get sent away. Any uk users recommend a repairer? I am quite far away from any apple store.
  9. bluesky
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    bluesky iPF Noob

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    Similar thing happened to a friend but it was a drop induced breakage. The Apple Store actually gave her a new one.
  10. LawPad2
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    LawPad2 iPF Novice

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    Wow, I did not know this. What about using eye glass cleaner? More to the point, what chemical should be avoided?
  11. Mickey330
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    Mickey330 Administrator Staff Member

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    Here's directly from the horse's mouth on how to clean the iPad screen: http://support.apple.com/kb/ht3226

    Apple does sell some sort of cleaner on their website, but I have found the best cleaner is a microfiber cloth. Works great!

    Marilyn

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