restoring settings

[stevegoodchild]

Help please

I have an Ipad1 which I have been trying to restore the settings on without any luck. I keep getting the ipad could not be restored an unkown error occured (21). Any clues? Thanks Steve.

 

[scifan57]

Help please

I have an Ipad1 which I have been trying to restore the settings on without any luck. I keep getting the ipad could not be restored an unkown error occured (21). Any clues? Thanks Steve.

Have you seen this?http://support.apple.com/kb/TS3694#error21
It suggests that you may have some security software that interferes with the restore process.