Problem with Mail programme

Discussion in 'iPad Air 2 Forum' started by Autumn Witch, Jun 22, 2018.

  1. Autumn Witch

    Autumn Witch
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    I have an iPad Air 2 running on IOS 11.3 and I use the inbuilt Mail programme for all my emails. My main email provider is Ntlworld.com. Recently I was unable to send or receive emails and simply got a notice to say The username for “Gmail” is incorrect.

    I do have a couple of Gmail addresses but don’t use them very often and I have never received a similar message before. Using my laptop I changed the passwords on the Gmail addresses and also on the Ntlworld address. Now my iPad can Receive email on @ntlworld.com but cannot send. When I try to send I still get the message that the username for “Gmail” is incorrect and the emaillands in the Outbox. Does anyone know why Gmail is interfering with the iPad Mail programme and/or my @ntlworld.com address.

    Any help or advice would be greatly appreciated.
     
  2. Thomas1977

    Thomas1977
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    Perhaps you have the inbuilt mail program going to both emails. I am not sure on this though.
     
  3. Autumn Witch

    Autumn Witch
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    I honestly do not know what is wrong and if you have any further thoughts I shall be very grateful.
     
  4. Jupiter7

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    I suggest you delete all three mail accounts and reinstall them.
     
  5. Autumn Witch

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    Thanks Jupitter 7, I’ll give that a try. Technology is wonderful until it starts going wrong!
     
  6. Jupiter7

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    Too true! Hope it works.
     
  7. Thomas1977

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    It could be something with the network your on.
     
  8. Autumn Witch

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    Hi Thomas, Thanks for the suggestion. I’m pretty sure the fault lies inside my iPad somewhere - my laptop (Wndows OS) is dealig with all my emails without any problems. I’m currently trying out the suggestion made by Jupiter 7 and will post the results later in the day.
     
  9. brixtonboy

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    Hi My iPad Air 2 11.4.1
    Recently started to go to a black screen before loading the gmail App.
    Sorry people problem solved, deleted the App and reinstalled it, now it faster than ever.
    B.B.
     

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