large attachments won't open

Discussion in 'iPad Help' started by peacock, Jan 14, 2011.

  1. peacock
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    peacock iPF Noob

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    Hi All,

    If I receive mails with large attachments, especially PDF en ppt they won't open.
    First there is an arrow in the icon, can click on it (if I hold it normally I get THE question where to open it with but not with these files) , it starts to download but after finishing it still has the arrow.

    It's only with files larger than 1 Mb but not always. It looks as if it has to do with the content.
    Opening on Windows is fine. It is quite irritating because I receive my work mail on THE iPAD and, in these cases, still has to startup my laptop ( and that takes ages....)

    Any suggestions?

    Thanks,

    Wijbrand
  2. j0yful
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    j0yful iPad Addict

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    what are you using to open the file? i find goodreader to be the most capable at opening files.
  3. peacock
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    peacock iPF Noob

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    i have goodreader, docs to go and Readdle but THE point is that It doesn't go to THE point that it can open the attachment.
    For word there should come an icon with à W in it, for ppt à P but it stays an arrow.

    Funny thing is that à college of mine can open the file on his IPAD.
    Don't understand what there can be configured with mail. We checked the mail setting within settings.

    I'm lost ...
  4. j0yful
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    j0yful iPad Addict

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    Have you tried using dropbox?
  5. Mickey330
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    Mickey330 Administrator Staff Member

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    Hi, Wijbrand -

    What happens to me is that the e-mail (and its attachment) doesn't actually download to the iPad until you "ask" it to. So, I think you need to do a two-step process for your e-mails:

    1) Select the attachment as normal. As in, press on the arrow. If you look closely, you should see it downloading the attachment.

    2) After it's done, press the attachment again. Now, you should get an option to "Open In..."

    Or, at least that's what I experience on big attachments... I use Google Mail if that makes any difference.

    Hope that helps.

    Marilyn
  6. peacock
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    peacock iPF Noob

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    Hi Marilyn,

    I did try that. It does start to download but after finishing (i mean the counter Goes to the Mb size of the file) it still gives the arrow. With smaller files it gives the W or P but here only the arrow.
    Also , by holding the arrow, the question with what to open, doesn't come.
    there is also THE option (at the bottom of THE mail) to download the attachment with à seperate bullet. If I do this THE mail sort of crashes. After "restarting" it has no messages and has to download them All from THE server.

    Regards,

    Wijbrand
  7. peacock
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    peacock iPF Noob

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    I don't think you understand THE issue? Or is it that I'm not clear?

    To put attachments on dropbox you first have to be able to download them.....
  8. twerppoet
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    twerppoet iPad Legend

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    Instead of mailing yourself the file, you could use DropBox on the computer to sync the file to their server. Then you can use the DropBox app on the iPad to download and OpenWith.
  9. Mickey330
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    Mickey330 Administrator Staff Member

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    Sorry, but you've got me stumped. I've never experienced this issue. If possible - maybe a qick trip to the experts at the Apple store?

    Sorry I couldn't help.

    Marilyn
  10. j0yful
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    j0yful iPad Addict

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    understand it pretty well, as marilyn said we didnt experience an issue like yours. if you could put the files in dropbox using pc. you can access those files , download them directly to docstogo and goodreader.

    or you could reset all mail settings.
  11. xune
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    xune iPad Enthusiast

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    I am able to open .docs, .ppt, .exl, pages, numbers, keynotes, PDF, ect using dropbox, MobileMe and webDAV. Large file sizes are no problem.

    MobileMe Account: Understanding MobileMe data transfer limits
  12. BrennB
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    BrennB iPad Addict

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    If the OP is getting the attachments from someone else then its not about emailing to self or synching to dropbox. They are trying to avoid starting up laptop in the first place.... I get that from the conversation, I think. Here's my two cent suggestion.. either remove the mail account then reboot ipad and then reset up the mail account and see if you have problems. Try a different mail address (does your friend use the same service?) And last idea is to check if your mail server has an online option see if you can get the attachments that way or if you have the same problem. IE: I use Comcast. I can go to comcast.net via Safari and check my mail manually... see if you can get the attachments in that manner (even if just for trouble shooting purposes.)
  13. xune
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    xune iPad Enthusiast

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    ^ I get that from the conversation as well. Having the email forwarded to MobileMe's me mail (or having the email sent to that address in the first place solves that. If the OP isn't using MobileMe, establishing a free account with either service should do it, though file sizes and immediate storage is much smaller than MobileMe's.

    Not sure why one ipad user can open up a file of the same size while the other one can't. To the OP: does the other person have more free drive space than you do, or are they using a cloud based storage/server? Either way, I'd suggest setting up a free account with dropbox or a free MobileMe trial account and start there.
  14. Mickey330
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    Mickey330 Administrator Staff Member

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    Maybe, as a work around, you can e-mail the file you can't open to Dropbox?

    To do: Go to "Send to Dropbox" (Send To Dropbox - Email files to your Dropbox!) and get a Dropbox e-mail address. Then, you can forward the problem e-mail attachment(s) to Dropbox - it goes into a folder called "Attachments."

    Maybe then you'll be able to, at least, open it. Or, at least have another shot at trying to open your attachments...

    Marilyn
  15. peacock
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    peacock iPF Noob

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    Hi All,

    it has to do something with my IPAD because à college of mine can open the file on his iPAD. We use Exchange active sync to access workmail.
    I compaired all the settings I could think of with his iPAD.
    On regular PC outlook it works fine so its not related to à personal setting in my workmail.

    Perhaps I just should reinstall the Exchange active sync allthough, mailing the document to my private mailaccount and opening that one on the iPAD doesn't work either. The problem is there from the moment I got the IPAD, the os4 upgrade didn't change anything regarding to this.

    Regards,

    Wijbrand
  16. xune
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    xune iPad Enthusiast

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    I'd recommend calling 1800APLCARE or 1800MYAPPLE, or making an appointment with a Genius at an Apple store nearest you.
  17. jerryrow
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    jerryrow iPF Noob

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    Hi, i have exactly the same issue. Did you get an answer so far?
  18. ml363mark
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    ml363mark iPF Noob

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    I have the exact same problem. Did you find a solution?
  19. Midranger4
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    Midranger4 iPad Junkie

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    Verify load remote images is enabled on the iPad :

    See screen grab below.



    image-1529821808.png
  20. Mickey693
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    Mickey693 iPF Noob

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    And me too.
    Everything worked fine until 2 days ago. Now I cam't download any attachments. I touch the arrow, it blinks, shows the count down circle for a second, then back to the arrow.
    No data downloaded.

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