iTunes purchases won't play!

Discussion in 'iPad Help' started by AvaMoore, Sep 9, 2011.

  1. AvaMoore

    AvaMoore iPad Fan

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    I'm having a little trouble getting purchases made on my iPad to actually work. I downloaded an episode of a serious I watch and a couple of songs from iTunes and none of them will play. All the music I have stored on my iPad plays, just not these recent purchases.

    The purchases are available to see in my iPod app/video app but they have no album art and when I tap them to play, they look like they are about to open, but then they don't. In the video app it says 'video cannot be played' and in the iPod app it says nothing, just closes the song.

    Any ideas? Been on the apple site and the help section says it might be authorisation, I didn't think this applied when they are purchased directly from a iDevice.
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    Have you tried a complete power down of the iPad? It fixes a whole load of problems...

    Tim
     
  3. AvaMoore

    AvaMoore iPad Fan

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    Yeah, it's the first thing I did, still no luck though.
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    The series you downloaded - was that from iTunes? You downloaded it directly to the iPad using WiFi?

    Tim
     
  5. AvaMoore

    AvaMoore iPad Fan

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    Yeah, downloaded it through a wifi connection at home. It cost about £2.50 on iTunes.
     
  6. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    I would call the toll-free Apple support line with the iTunes transaction reference number from your iTunes invoice. They'll either issue you with a refund as a credit to your iTunes account, or authorise a further download - so you can delete the original and try downloading it a second time.

    Tim
     

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