iPad: Troubleshooting touchscreen response Last Modified: April 15, 2010 Article: TS3293 iPad: Troubleshooting touchscreen response Symptoms Your iPad may experience one of the following symptoms: Multi-Touch display (or touchscreen) does not respond Portions of the Multi-Touch display do not respond Multi-Touch display is very slow to respond Products Affected iPad Resolution If your device is experiencing any of the symptoms listed above, try the following steps: Clean the iPad screen with a soft, slightly damp, lint-free cloth. Do not wear gloves while using the Multi-Touch display. Do not use the touchscreen with wet hands or immediately after applying hand lotion. Moisture affects touchscreen behavior in the same manner as it affects a trackpad. If you have a protective plastic sheet or film on the touchscreen, try removing it. It may be preventing the touchscreen from working properly. If that doesn't work, turn the device off and turn it on again. Press and hold the Sleep/Wake button on the top of the device for few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. To learn more, see iPad: Frozen and unresponsive. If the device did not turn off, reset it. Press and hold the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears. If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see the iPad Service FAQ. Tip: If you are going to take your device into a Apple Retail Store or An Apple Authorized Service Provider for evaluation, follow these steps to help the Mac Genius understand where your Multi-Touch display is experiencing unresponsiveness. Open the Maps application and double-tap each corner, then the center, to verify it zooms in to each section. If a specific area is affected in another application, note the location and try to verify touch functionality for that location in the Maps application.