1. Due to the recent site upgrade, the iPadForums (iPF) App will no longer work. The new iPadForums.net website has been designed from the ground up to work perfectly from any mobile, tablet, or desktop computer using the built in internet browser. Create a shortcut to iPadForums.net on your home screen by following these steps: Create an icon for iPadForums.net

iPad not sending e-mail

Discussion in 'iPad Help' started by MoneyGuy, Jul 31, 2013.

  1. MoneyGuy
    Offline

    MoneyGuy iPad Fan

    Joined:
    Mar 10, 2011
    Messages:
    159
    Thanks Received:
    2
    Trophy Points:
    18
    Location:
    Edmonton
    Ratings:
    +2 / 0
    When I try to send e-mail, I'm getting an error message that says: A copy has been placed in your outbox. the recipient (address here) was rejected by the server.

    I know the address is correct and it's doing this now for all e-mail.

    Anyone know how I can fix this? I've "rebooted" my iPad and it's persisting.
  2. J. A.
    Online

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    10,450
    Thanks Received:
    2,582
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +2,870 / 1
    First try to turn off your iPad, wait for a few minutes and then turn it on again.
    If this doesn't help, look at your Settings in Mails, Contacts, Calendars - your account - SMTP.
    Maybe deleting the email account and reinstalling it will help, if the other suggestions don't work.
  3. MoneyGuy
    Offline

    MoneyGuy iPad Fan

    Joined:
    Mar 10, 2011
    Messages:
    159
    Thanks Received:
    2
    Trophy Points:
    18
    Location:
    Edmonton
    Ratings:
    +2 / 0
    I have turned it off and on a couple of times. I checked the settings and my email settings look like they always have, but I may not notice some difference. I know I haven't knowingly changed anything.

    I'm reluctant to delete and reinstall the account for fear I'll do something wrong and not know how to fix it. Should I take a leap of faith and give it go? :) I did take a screen shot of my account settings so I had a record, so I suppose I could always restore those settings, if necessary. Advice and help appreciated.
  4. J. A.
    Online

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    10,450
    Thanks Received:
    2,582
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +2,870 / 1
    There shouldn't be a problem installing the account again, afaik. I've done so with my email accounts several times (deleted - set up again). Also, if you took a screenshot, you'll know what to do.

    If it's a Gmail or Outlook account, I should be able to assist.
    Last edited: Jul 31, 2013
  5. giradman
    Offline

    giradman iPad Guru

    Joined:
    Apr 26, 2011
    Messages:
    3,412
    Thanks Received:
    742
    Trophy Points:
    113
    Location:
    North Carolina
    Ratings:
    +785 / 0
    Hi MoneyGuy - well, I'm assuming that you at least did a 'Restart' of the iPad as suggested, but if not also done, try a 'Reset' (see quote below) which may correct the problem. If not, then you might provide some additional information: 1) What account provider are you using (e.g. Gmail, Yahoo, etc.)?; 2) Do you have multiple mail accounts, and if so, are all behaving similarly or just one?; and 3) Have you made any recent changes to you mail account(s) or is this a new problem?

    Also, go into settings and view the problematic mail account, and check the SMTP (Simple Mail Transfer Protocol) setting to see if the server address is indeed correct? You may want to just re-enter the address and try sending a message - might work. As to 'deleting' an account, keep in mind that the Mail app is just 'mirroring' the mail servers that you are using, so a deletion is really not an elimination of your account on their system. But, let us know if any of these steps help and if not, please post back - good luck! Dave


  6. MoneyGuy
    Offline

    MoneyGuy iPad Fan

    Joined:
    Mar 10, 2011
    Messages:
    159
    Thanks Received:
    2
    Trophy Points:
    18
    Location:
    Edmonton
    Ratings:
    +2 / 0
    Yes, I have done all the obvious things, including a restart and reboot. I'll try deleting and restoring the account but am nervous about one thing.

    I don't know if I remember my password when my account was set up some time ago. When I delete and restore my account, I choose a new password, correct???
  7. J. A.
    Online

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    10,450
    Thanks Received:
    2,582
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +2,870 / 1
    Sorry, no! When you delete your account, it still has to be the same password you had before. You can't change it through the Email app.
    If you don't remember it, use your browser to login. Most email accounts would give the occasion to reset your password in case you forgot it.
  8. MoneyGuy
    Offline

    MoneyGuy iPad Fan

    Joined:
    Mar 10, 2011
    Messages:
    159
    Thanks Received:
    2
    Trophy Points:
    18
    Location:
    Edmonton
    Ratings:
    +2 / 0
    How do I log in using my browser? Can I do that on my PC or must it be the iPad? Is there some way for me to check if what I think the password is correct?
  9. J. A.
    Online

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    10,450
    Thanks Received:
    2,582
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +2,870 / 1
    Which email account do you have? Gmail and Outlook/Hotmail can be accessed through your iPad browser as well as your computer.
    Usually you have 3 attempts to login, afaik.
    Last edited: Aug 7, 2013
  10. MoneyGuy
    Offline

    MoneyGuy iPad Fan

    Joined:
    Mar 10, 2011
    Messages:
    159
    Thanks Received:
    2
    Trophy Points:
    18
    Location:
    Edmonton
    Ratings:
    +2 / 0
    Not sure. I didn't set it up. My outgoing server is smtp.1and1.com. This may not be helpful.

    I can call my guy who set it up but what do I ask him? Do I ask: what is my "email account?" I'm not sure what that means. I see choices where you go to set up an account (iCloud, MS Exchange, Email, Yahoo, AOL and Hotmail). Would it be one of those?

    Sorry for my ignorance. Folks here are so helpful and I'm trying to learn.
  11. J. A.
    Online

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    10,450
    Thanks Received:
    2,582
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +2,870 / 1
    I suppose it is 1&1 (visible in smtp...). In this case you'll have to login with your computer. Search for "1&1 login" with your browser, then you should find it.
  12. MoneyGuy
    Offline

    MoneyGuy iPad Fan

    Joined:
    Mar 10, 2011
    Messages:
    159
    Thanks Received:
    2
    Trophy Points:
    18
    Location:
    Edmonton
    Ratings:
    +2 / 0
    Is my password the same as what what I use to log in to 1and1.com to remotely pick up email? I know that one so if it's the same, then that problem is solved.
  13. J. A.
    Online

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    10,450
    Thanks Received:
    2,582
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +2,870 / 1
    Yes, it should be the same.
  14. MoneyGuy
    Offline

    MoneyGuy iPad Fan

    Joined:
    Mar 10, 2011
    Messages:
    159
    Thanks Received:
    2
    Trophy Points:
    18
    Location:
    Edmonton
    Ratings:
    +2 / 0
    So, now I can safely delete my email account and launch a new one? I know the 1and1 password but the site is down for maintenance now so I'll have ot wait for that.
  15. J. A.
    Online

    J. A. iPad Legend

    Joined:
    Nov 11, 2012
    Messages:
    10,450
    Thanks Received:
    2,582
    Trophy Points:
    113
    Location:
    Apetlon, Austria
    Ratings:
    +2,870 / 1
    You'll have to know your email address and your password when you want to set it up again. In most cases that's enough.
    I don't know 1&1 or which way it's set up. Perhaps you'll also have to enter your Incoming and Outgoing server as well.

    At the moment you'll have to wait for the site to work again.
    In the meantime you should call the person who set it up before and ask him which way it should be set up:


    image-3762675607.jpg

    One of these possibilities
    Last edited: Aug 7, 2013

Share This Page

Search tags for this page
email on ipad not sending mail
,
gmail on ipad not sending mail
,

ipad 1 not sending email

,
ipad email wont send from austria
,
ipad not sending mail
,
ipad sender address rejected by server