iPad not sending e-mail

Discussion in 'iPad Help' started by MoneyGuy, Jul 31, 2013.

  1. MoneyGuy

    MoneyGuy
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    When I try to send e-mail, I'm getting an error message that says: A copy has been placed in your outbox. the recipient (address here) was rejected by the server.

    I know the address is correct and it's doing this now for all e-mail.

    Anyone know how I can fix this? I've "rebooted" my iPad and it's persisting.
     
  2. J. A.

    J. A.
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    First try to turn off your iPad, wait for a few minutes and then turn it on again.
    If this doesn't help, look at your Settings in Mails, Contacts, Calendars - your account - SMTP.
    Maybe deleting the email account and reinstalling it will help, if the other suggestions don't work.
     
  3. MoneyGuy

    MoneyGuy
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    I have turned it off and on a couple of times. I checked the settings and my email settings look like they always have, but I may not notice some difference. I know I haven't knowingly changed anything.

    I'm reluctant to delete and reinstall the account for fear I'll do something wrong and not know how to fix it. Should I take a leap of faith and give it go? :) I did take a screen shot of my account settings so I had a record, so I suppose I could always restore those settings, if necessary. Advice and help appreciated.
     
  4. J. A.

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    There shouldn't be a problem installing the account again, afaik. I've done so with my email accounts several times (deleted - set up again). Also, if you took a screenshot, you'll know what to do.

    If it's a Gmail or Outlook account, I should be able to assist.
     
    #4 J. A., Jul 31, 2013
    Last edited: Jul 31, 2013
  5. giradman

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    Hi MoneyGuy - well, I'm assuming that you at least did a 'Restart' of the iPad as suggested, but if not also done, try a 'Reset' (see quote below) which may correct the problem. If not, then you might provide some additional information: 1) What account provider are you using (e.g. Gmail, Yahoo, etc.)?; 2) Do you have multiple mail accounts, and if so, are all behaving similarly or just one?; and 3) Have you made any recent changes to you mail account(s) or is this a new problem?

    Also, go into settings and view the problematic mail account, and check the SMTP (Simple Mail Transfer Protocol) setting to see if the server address is indeed correct? You may want to just re-enter the address and try sending a message - might work. As to 'deleting' an account, keep in mind that the Mail app is just 'mirroring' the mail servers that you are using, so a deletion is really not an elimination of your account on their system. But, let us know if any of these steps help and if not, please post back - good luck! Dave


     
  6. MoneyGuy

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    Yes, I have done all the obvious things, including a restart and reboot. I'll try deleting and restoring the account but am nervous about one thing.

    I don't know if I remember my password when my account was set up some time ago. When I delete and restore my account, I choose a new password, correct???
     
  7. J. A.

    J. A.
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    Sorry, no! When you delete your account, it still has to be the same password you had before. You can't change it through the Email app.
    If you don't remember it, use your browser to login. Most email accounts would give the occasion to reset your password in case you forgot it.
     
  8. MoneyGuy

    MoneyGuy
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    How do I log in using my browser? Can I do that on my PC or must it be the iPad? Is there some way for me to check if what I think the password is correct?
     
  9. J. A.

    J. A.
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    Which email account do you have? Gmail and Outlook/Hotmail can be accessed through your iPad browser as well as your computer.
    Usually you have 3 attempts to login, afaik.
     
    #9 J. A., Aug 7, 2013
    Last edited: Aug 7, 2013
  10. MoneyGuy

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    Not sure. I didn't set it up. My outgoing server is smtp.1and1.com. This may not be helpful.

    I can call my guy who set it up but what do I ask him? Do I ask: what is my "email account?" I'm not sure what that means. I see choices where you go to set up an account (iCloud, MS Exchange, Email, Yahoo, AOL and Hotmail). Would it be one of those?

    Sorry for my ignorance. Folks here are so helpful and I'm trying to learn.
     

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