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Mail server rejecting recipients

Discussion in 'iPad Help' started by richardkelly, Jun 28, 2011.

  1. richardkelly
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    richardkelly iPF Noob

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    After many successful e- mails now I keep getting the same message when I go to send e-mails 'the recipient ...was rejected by the server. If I send one to my own address it gets through.....any ideas for a technofool whose iPad will soon be the most expensive of frisbees
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Are you sending from your own network - i.e. a WiFi network at home - or from another 'foreign' network?

    Tim
  3. richardkelly
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    richardkelly iPF Noob

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    My own home network
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Hmm - OK - that's one idea out the window.....

    Are the other email addresses being rejected on another domain - so, for example, if your own email address is, say, a gmail address are all the other addresses from different (non-gmail) addresses? Can you send to another email address in your own domain successfully?

    Tim
  5. richardkelly
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    richardkelly iPF Noob

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    If I send a test mail to myself ..no problem. If I try to respond to an e-mail from someone else (any domain) i get the message taht tyhe address was rejected by the server. Thanks for your help
  6. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Can you try another test? What happens if you reply to a message you've sent to yourself? And - just to be absolutely clear - you are positive you can't send to other email addresses in the same domain as yours? i.e. if you're a gmail can you send to any other gmail? It's a subtle but important difference.

    Tim
  7. richardkelly
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    richardkelly iPF Noob

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    Replying to my own messages is fine.
  8. richardkelly
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    richardkelly iPF Noob

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    sending replies from PC does not come up with a failure notice just from the Pad which suggests there is no problem with the server per se.
  9. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    OK - before we try more complex 'solutions' can you try the 'fix most things' cure - just so we don't waste a lot of your time.....


    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
  10. richardkelly
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    richardkelly iPF Noob

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    Gone through all that - still messages are stuck in outbox. Could it be something in settings / set up of mail accounts?

    Cheers
  11. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Well - it could be and I would have suggested that except, in your first post, you said that you'd successfully sent emails before and so I assumed that the settings were all OK. Could you let me know how you've got the outgoing settings set-up? Obviously don't send details of account name or password. I can't really see how this can be a problem, though, because you can send emails to yourself.

    However, have a look here....

    Why is e-mail to certain domains being rejected?

    Tim
  12. richardkelly
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    richardkelly iPF Noob

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    It is now working again with no apparent changes to settings or anything else - Thank you for your help and time.
  13. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I've had the same experience at work. Tearing my hair out, changing all the email settings, resetting my computer etc etc...then, eventually, an email from our IT Department saying there was an 'issue' with the email server this morning...

    Glad it's OK now...

    Tim

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