Ipad lock

Discussion in 'iPad Help' started by otheroot, Jul 6, 2014.

  1. otheroot

    otheroot iPF Noob

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    May i ask for your on how i can retrieve the password of my ipad which was was change by my daughter but unfortunately she forgotten it. Now its lock and its already connect to itunes appears in the screen. Thank you all in advance hope you can me with this.
     
  2. KevinJS

    KevinJS Super Moderator Staff Member

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    You will need to use iTunes to restore the iPad to factory settings. Assuming it is running iOS7 you will need to supply your AppleID password as part of the restoration process.

    If you have a backup, either on your computer or in the cloud, you will be able to restore from the backup. Obviously, you will want to use a backup that was generated before the password was changed.

    Once it has been restored, you will be good to go.
     
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  3. otheroot

    otheroot iPF Noob

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    Thanks kevin but the ipad wont sync to the PC. Im using my PC for the Itunes sync.
     
  4. otheroot

    otheroot iPF Noob

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  5. Mickey330

    Mickey330 Administrator Staff Member

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    I've moved this over to the iPad Help section where, hopefully, more members will see it and be able to help.

    Marilyn
     
  6. J. A.

    J. A. iPad Legend

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    If you forgot the passcode (the code you use to unlock your iPad after it was "sleeping"), this is what has to be done: http://support.apple.com/kb/ht1212

    If you forgot the password of your Apple ID, go to appleid.apple.com, and follow these instructions: http://support.apple.com/kb/ht5787

    If you set up restrictions and don't know this password, you'll have to restore your iPad to factory settings: http://support.apple.com/kb/HT1414
     
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  7. otheroot

    otheroot iPF Noob

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    JA thanks. But ipad was already lock a message appears on the screen is Connect to itunes.
     
  8. abababababab

    abababababab iPad Super Guru

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    What do you see on the screen?

    Is it something like this?

    image.jpg

    Or this?

    image.jpg
     

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