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iPad 3 display issue

Discussion in 'iPad 3 Forum' started by Tristan Heard, Mar 18, 2012.

  1. Tristan Heard
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    Tristan Heard iPF Novice

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    I all, received my new iPad 3 Friday and booted it up but I notice some times on the display I have lots and I mean lots of little dashes/lines on the display. This does not happen all the time but I notice it a fair bit, does anyone else have this problem?

    At first I thought it was rain on the initial standard wall paper but then I noticed it happening during Apps. Trying to ring Apple normally means holding for over 10 mins so trying to wait until its less busy.

    All in all loving the new pad
  2. Lyndon23
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    Lyndon23 iPF Novice

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    Hi Tristan, I did a little bit of digging around on other forums re new ipad faults etc., don't remember seeing anyone reporting your specific problem. I also love this 3rd gen ipad, but I'm afraid that unless I get a perfect unit in exchange for my 660 perfect pounds (£ UK) that I paid, then it's going to be returned for a replacement every time, until I'm 100% happy.
  3. Tristan Heard
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    Tristan Heard iPF Novice

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    Hi thanks for digging around, yes I completely agree with you about getting a replacement and it being perfect, it's a he'll of a lot of money I went for the cheaper option of the 16gb wifi model only as it was my first iPad. Good luck let me know how you get on, I will also be speaking to Apple, luckily I had the insight to take a screen shot of what it's doing so I can email it to them.
  4. Tristan Heard
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    Tristan Heard iPF Novice

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    Another pic of my issue, this time I took a pic of my screen with my htc phone

    Attached Files:

  5. Skull One
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    Skull One iPad Junkie

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    That is a bad address bus issue. The failure is actually in the chip that is driving the display. Time for a new one!
  6. skimonkey
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    skimonkey Administrator Staff Member

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    Hmmm...that does not look good, Tristan. I agree with Skull One, take it back.
  7. Tristan Heard
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    Tristan Heard iPF Novice

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    Thanks skullone and skimonkey, I spoke to Apple who suggested a restore which I did prior to taking that photo. I will be contacting them again, to be fair they were very helpful and have suggested replacing it if it did not rectify the problem.
  8. writerranger
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    writerranger iPF Novice

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    That's one thing about Apple...if you have problems, they take care of you. Period.
  9. kitkat3709
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    kitkat3709 iPad Fan

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    Tristan, I would save a little time and energy and swap it out.

    Sent from my iPad2 32 3G Black :)
  10. grouchomarx
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    grouchomarx iPad Fan

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    Holy cow, Skull, are you a hardware designer or QA guy? How in the world do you know it is an address bus problem?
  11. Skull One
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    Skull One iPad Junkie

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    Electronic repair tech actually. Trained by the USAF back in 86.
  12. grouchomarx
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    grouchomarx iPad Fan

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    Hats off to you then... (plus a salute)
  13. zipur
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    zipur iPad Junkie

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    Somebody has to spin the rubber band.
  14. ChasityParker
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    ChasityParker iPF Noob

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    How do i delete all the contacts on the new ipad without having to delete them manually one by one
  15. Tristan Heard
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    Tristan Heard iPF Novice

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    Thanks Skull One, I've spoken to apple and it's being replaced but I either have to travel 30miles to nearest Apple store or wait forever and a day for them to pick it up and then send out a replacement. Luckily I will be in the same area as the Apple store next week surveying 2 data centres so its worked out pretty well. Thanks again for the heads up though
  16. Skull One
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    Skull One iPad Junkie

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    I am glad to hear Apple realizes that this particular issue warrants an immediate swap out. You might want to go ahead and schedule a "Genius Bar" appointment for that day so you can make sure they have one reserved for you. While inventory levels are not as decimated as the iPad 2, they are still very tight.
  17. Tristan Heard
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    Tristan Heard iPF Novice

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    I just spoke to the apple store but they can't reserve one for me! Apparently I have to call on the day to get an idea of their current stock holding, which is stupid as I told them I live a fair bit away and it's only because I will be in the area that day that I am able to call in to the store!

    Seems a bit silly if Apple have said THEY are willing to replace it the nearest store that I have booked an appointment to take my iPad into can't put one by for me!!! Apparently they want to diagnose the problem, and as I told them, it has a faulty display and I'm not happy to accept this product as I deem it defective!

    Oh well I will call them and see what happens on the day, luckily I have photos of the issue as I know it will be sods law that I take my iPad in and they don't see what the problem is!!!!

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