iOS 5 Update Problems Flood Apple Support Forums

Discussion in 'User News Submissions' started by info, Oct 12, 2011.

  1. info

    info iPad Junkie

    Joined:
    Mar 2, 2011
    Messages:
    957
    Thanks Received:
    5
    Trophy Points:
    0
    Location:
    Bay Area
    Ratings:
    +5 / 0
    Last edited: Oct 12, 2011
  2. f4780y

    f4780y Super Moderator Staff Member

    Joined:
    Sep 11, 2010
    Messages:
    7,106
    Thanks Received:
    636
    Trophy Points:
    113
    Location:
    Troon, Scotland
    Ratings:
    +636 / 0
    All the errors are related to overloading of the servers. Even the mighty Apple can't cope with millions of simultaneous users trying to download 700MB+ files!
     
    • Like Like x 1
  3. info

    info iPad Junkie

    Joined:
    Mar 2, 2011
    Messages:
    957
    Thanks Received:
    5
    Trophy Points:
    0
    Location:
    Bay Area
    Ratings:
    +5 / 0
    Yes, it certainly seems that way, people want iOS 5 badly. Hopefully, things will be back to normal soon.
     
  4. jsh1120

    jsh1120 iPad Addict

    Joined:
    Jan 27, 2010
    Messages:
    1,292
    Thanks Received:
    87
    Trophy Points:
    0
    Location:
    Seattle, Washington USA
    Ratings:
    +87 / 0
    No excuse for this fiasco. It's not as if Apple didn't know how many devices they've sold. It's not as if they don't have an email address for virtually every owner of an iPhone, iPod Touch, and iPad. It's not as if they could not have staged the updates for groups of users over a period of two weeks by enabling specific devices to be updated in an orderly queue. And it's not as if they could not have provided more informative error messages when users encountered problems. Any question about why enterprise level computing is still something Apple does not understand should be put to rest by this ridiculous situation.
     
    • Like Like x 2
  5. michaelkjchang

    michaelkjchang iPF Noob

    Joined:
    May 13, 2011
    Messages:
    6
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I am downloading, it says 5 hours remaning (79.4 MB only)! I don't think it is right.
     
  6. kitkat3709

    kitkat3709 iPad Fan

    Joined:
    Aug 30, 2011
    Messages:
    142
    Thanks Received:
    3
    Trophy Points:
    0
    Ratings:
    +3 / 0
    I tried my phone, but got a could not restore error at the end of the backup. Since I'm going on a trip tomorrow, I will not try again until I return next week. Can't risk it.

    Sent from my iPad2 32 3G Black :)
     
  7. thewitt

    thewitt iPad Ninja

    Joined:
    Jun 5, 2011
    Messages:
    1,634
    Thanks Received:
    72
    Trophy Points:
    48
    Ratings:
    +79 / 0
    Yes you are right. Please switch to Android. As fast as you can
     
  8. GoPackGo

    GoPackGo iPad Junkie

    Joined:
    Aug 20, 2011
    Messages:
    960
    Thanks Received:
    23
    Trophy Points:
    0
    Location:
    Milwaukee, WI
    Ratings:
    +23 / 0
    I would not recommend this. :p
     
  9. jsh1120

    jsh1120 iPad Addict

    Joined:
    Jan 27, 2010
    Messages:
    1,292
    Thanks Received:
    87
    Trophy Points:
    0
    Location:
    Seattle, Washington USA
    Ratings:
    +87 / 0
    A "love it or leave it" mentality is hardly an appropriate response to the mess Apple has created.
     
    • Like Like x 1
  10. thewitt

    thewitt iPad Ninja

    Joined:
    Jun 5, 2011
    Messages:
    1,634
    Thanks Received:
    72
    Trophy Points:
    48
    Ratings:
    +79 / 0
    What we don't hear about are the tens of millions of people who updated just fine. It's always the noisy minority who capture headlines.

    Our Enterprise Support Team has been working with our customers on upgrading since the release was first available and we are seeing less than 1/2 of 1 percent failure rate. Our database shows more than 280,000 customers have upgraded on their own since the release. We will be contacting everyone thru email who has not updated by next week before we publish code that requires iOS 5, but all in all this has been a very smooth upgrade for our customers so far.

    Windows updates require nearly 80% hands on support for our staff in comparison, and every single one is a cluster-truck...

    So relax. It's not all doom and gloom out there, and as for Enterprise support, the platform is doing just fine.

    -t
     
    • Like Like x 1
  11. Lovemyipad2

    Lovemyipad2 iPF Novice

    Joined:
    Apr 8, 2011
    Messages:
    26
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I wish I would of read the threads in the forum before I started about an hour ago... Started at 14 hours now says has 6 more to go. Guess I won't be using my phone tonight, luckily I still have my iPad.
     
  12. jsh1120

    jsh1120 iPad Addict

    Joined:
    Jan 27, 2010
    Messages:
    1,292
    Thanks Received:
    87
    Trophy Points:
    0
    Location:
    Seattle, Washington USA
    Ratings:
    +87 / 0
    Sorry, but I'm skeptical. While it's certainly true that forums are always more likely to be an arena for complaints than for praise, it's also true that they are frequented by users with a greater than average knowledge of the hardware/software that defines the forum. And a review of the various forums including Apple's own support sites suggest a massive number of failures. In my case and in the case of several of my friends, there was nothing unusual about the environments we used for the update. Everything was "up to date." Followed the instructions to the letter. And ten hours later I'm still waiting for my iPad apps to be restored.

    Here's a sample of the reactions.

    iOS 5 Launch Becomes Update Disaster - Mobility - Smartphones - Informationweek

    iOS 5 Release: Error 3200 and How to Fix Apple Upgrade Problems - Tech & Trend

    Some users face problems upgrading to iOS 5 | Mobile | Macworld

    iOS 5 breaks down upon arrival for some mobile users | ZDNet

    Error 3200: iOS 5 Upgrade Attempts Thrash Apple Servers

    Apple’s iOS 5 Error 3200: Now Trending Worldwide | TechCrunch
     
  13. thewitt

    thewitt iPad Ninja

    Joined:
    Jun 5, 2011
    Messages:
    1,634
    Thanks Received:
    72
    Trophy Points:
    48
    Ratings:
    +79 / 0
    As someone in the software business my whole career, I've never bought into the sky is falling approach to reporting problems.

    Good news does not make headlines.

    I will go by our experience over the last 12 hours rather than sensational journalism.

    By the way, 22,467 more newly upgraded customers have logged into our servers running iOS 5 since my last post.

    -t
     
  14. thewitt

    thewitt iPad Ninja

    Joined:
    Jun 5, 2011
    Messages:
    1,634
    Thanks Received:
    72
    Trophy Points:
    48
    Ratings:
    +79 / 0
    By the way, I am also sorry to hear you are having problems, however my admin just finished her iPhone 4 update. She started about an hour ago and is not particularly computer savvy. She did install iTunes 10.5 yesterday so that was finished, but she did the iOS update all by herself this morning, no problem.

    -t
     
  15. Kaykaykay

    Kaykaykay iPad Wizard

    Joined:
    Apr 28, 2011
    Messages:
    6,971
    Thanks Received:
    443
    Trophy Points:
    0
    Ratings:
    +443 / 0
    I've seen plenty of complaints and problem posts. I'm going to hold off on iOS 5 till the mess is cleaned up.
     

Share This Page

Search tags for this page

apple id ipad1 ios update required

,

ipad ancestry 5.0 update problems

,

new ipad update problems requires passcode

,

what problems are associated with updating apple iphone to 5.0?