iOS 5 Update Problems Flood Apple Support Forums

Discussion in 'User News Submissions' started by info, Oct 12, 2011.

  1. info

    info
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    iPad Junkie

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    #1 info, Oct 12, 2011
    Last edited: Oct 12, 2011
  2. f4780y

    f4780y
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    All the errors are related to overloading of the servers. Even the mighty Apple can't cope with millions of simultaneous users trying to download 700MB+ files!
     
  3. info

    info
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    iPad Junkie

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    Yes, it certainly seems that way, people want iOS 5 badly. Hopefully, things will be back to normal soon.
     
  4. jsh1120

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    No excuse for this fiasco. It's not as if Apple didn't know how many devices they've sold. It's not as if they don't have an email address for virtually every owner of an iPhone, iPod Touch, and iPad. It's not as if they could not have staged the updates for groups of users over a period of two weeks by enabling specific devices to be updated in an orderly queue. And it's not as if they could not have provided more informative error messages when users encountered problems. Any question about why enterprise level computing is still something Apple does not understand should be put to rest by this ridiculous situation.
     
  5. michaelkjchang

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    I am downloading, it says 5 hours remaning (79.4 MB only)! I don't think it is right.
     
  6. kitkat3709

    kitkat3709
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    I tried my phone, but got a could not restore error at the end of the backup. Since I'm going on a trip tomorrow, I will not try again until I return next week. Can't risk it.

    Sent from my iPad2 32 3G Black :)
     
  7. thewitt

    thewitt
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    Yes you are right. Please switch to Android. As fast as you can
     
  8. GoPackGo

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    I would not recommend this. :p
     
  9. jsh1120

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    A "love it or leave it" mentality is hardly an appropriate response to the mess Apple has created.
     
  10. thewitt

    thewitt
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    What we don't hear about are the tens of millions of people who updated just fine. It's always the noisy minority who capture headlines.

    Our Enterprise Support Team has been working with our customers on upgrading since the release was first available and we are seeing less than 1/2 of 1 percent failure rate. Our database shows more than 280,000 customers have upgraded on their own since the release. We will be contacting everyone thru email who has not updated by next week before we publish code that requires iOS 5, but all in all this has been a very smooth upgrade for our customers so far.

    Windows updates require nearly 80% hands on support for our staff in comparison, and every single one is a cluster-truck...

    So relax. It's not all doom and gloom out there, and as for Enterprise support, the platform is doing just fine.

    -t
     

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