IOS 13.6 no sender no subject

Discussion in 'iPad General Discussions' started by Brent Ellis, Jul 28, 2020.

  1. Brent Ellis

    Brent Ellis
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    I downloaded the latest update on my wife's Ipad air 2 an now all her emails say no sender and no subject. I googled and found a couple of fixes for older updates but nothing worked for the 13.6 update.
     
  2. J. A.

    J. A.
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    Welcome to iPad Forums!

    Since you didn’t tell us, what exactly you’ve already done to solve this problem, I’ll suggest the usual fixes:

    Force close the Mail app (swipe upwards from the bottom to see the App Switcher, then slide the thumbnail towards the top of the screen).
    Restart your iPad.
    Make sure date and time are correct (Settings - General - Date & Time).
    Go to Settings - Passwords & Accounts - Accounts, select the email account/s and disable Mail. Enable it again after a few minutes.
    Remove the email account/s from your device and install it/them again.
     
  3. Brent Ellis

    Brent Ellis
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    Thanks! I had tried the other suggestions and they didn't work. Removing the email account and reinstalling it worked.
     
  4. J. A.

    J. A.
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    Great! Glad to help.
     

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