Incorrect Number of Unread Texts

Discussion in 'iPad General Discussions' started by abredt, Jun 17, 2018.

  1. abredt

    abredt
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    My iPad Mini 4 shows one unread text, but I don't have any unread text messages.

    How can I get rid of it?

    Thanks, cb
     
  2. Jupiter7

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    Try turning the iPad fully off and then on. Failing that, try a forced restart - hold Power and Home buttons until Apple logo reappears and device restarts.
     
  3. abredt

    abredt
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    Sorry for the delay.
    Did both and still shows 1 unread message.
     
  4. Jupiter7

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    Try tapping on Unknown Senders to see if you have a message from someone not in your contacts list.
     
    #4 Jupiter7, Jul 3, 2018
    Last edited: Jul 3, 2018
  5. abredt

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    I went to settings, turned ON Filter Unknown Senders, went to Messages App and clicked Unknown Senders, but none were listed.

    Also, if I receive 3 text messages, the icon still shows only 1 unread message so it is not updating the count.
     
  6. Jupiter7

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    Try force quitting the Messages App. Double tap on the Home Button to see your open Apps and swipe Messages up and off the screen.
     
  7. abredt

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    Did that and did both resets above.

    Turned OFF Badge App icon and did both resets and turned it back ON. Still shows 1 unread message.

    Looked at all messages to make sure some were not still loading an emoji.
     
  8. Jupiter7

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    I have almost run out of ideas, but you could (bit sledgehammer to crack a nut though) connect the iPad to iTunes and restore it to factory settings and then reinstall your data from an iCloud/iTunes backup. No guarantee, even then.
     
  9. abredt

    abredt
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    I don't think I want to do that.
    I do get the banner and sound notifications, only the count of unread messages always is 1.
    Thanks for trying to help.
    cb
     
  10. Jupiter7

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    That’s okay. Am sorry we didn’t succeed but, you never know, it might suddenly start working properly. These things do happen!
     

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