I'M not liking PayPal right now.

Discussion in 'Off-Topic' started by MikesTooLz, Jun 22, 2010.

  1. MikesTooLz

    MikesTooLz
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    This just really ticks me off. I just sold my old 5th gen iPod Video(80GB) on ebay and have my iPhone 3Gs (32Gig) listed.

    Buyer sent money via PayPal.

    Paypal says the money has been taken from the buyer and that they are holding it. I wont see a penny (not even the shipping costs) until after the buyer says they got the item and are happy with it or after 21 days if the buyer doesnt do anything.

    I called them up on the phone and they said that I should just ship the item as fast as possable with money from my own pocket and then wait for however long it takes for the buyer to say the got the item and that its OK.

    It would have been faster if I just asked for a check/money order.


    Sorry PayPal but I'll no longer be using your services!!!
     
  2. Mswolf

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    And you would send out the item why? I would cancel the sale as no pay and sell it on Craigslist. I have used Paypal for years and have never had this happen, is this a new policy? Although I have had them pull that when a buyer says they never received an item, even when I have an email confirmation from them saying they have it. I hate Paypal.
     
  3. MikesTooLz

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    They said that its a new policy and any ebay sale that is over a certain amout of money they will put a hold until the buyer says that everythig was recieved OK. The limit in wich they put a hold must not be to high since this paymet was only $100.
     
  4. GiPad

    GiPad
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    This is not brand new. I had this same thing happen when I sold my iPhone 3G last year, and on several items on eBay. I am going to try and go Craigs List just to avoid this. But then with CL...you have awhole other bunch of possible issues...
     
    #4 GiPad, Jun 22, 2010
    Last edited by a moderator: Jun 27, 2010
  5. alanok

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    Dude, you think THATS bad? I've had my money on HOLD for 90 days before. there are whole forums on paypal and how they suck. just type: paypal sucks -- into google.. you are not alone.
     
  6. Matth3w

    Matth3w
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    I've never had this issue before, odd. Have you it in writing or anything so I can read the policy?
     
  7. MikesTooLz

    MikesTooLz
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    Thanks for contacting PayPal.

    We understand your frustration at not having access to the payment you
    received from your eBay buyer.

    Most payments are processed immediately; however, to protect everyone’s
    security, there are cases where we hold payment. For time to time,
    PayPal will hold funds while we ensure that there are no disputes or
    chargebacks made against the seller’s account. When sellers don’t have
    the funds available to cover disputes and chargebacks made to their
    accounts, the associated cost is significant. Managing this cost is our
    responsibility – it’s also a benefit to sellers because it enables
    PayPal to keep service costs for all our members lower than other online
    payment providers.

    If your account is subject to payment holds, the best way to get your
    funds released is to ship quickly and use a shipping service that
    provides tracking and delivery confirmation. If we can confirm that the
    item was delivered, or your customer leaves you positive feedback, your
    money will likely be released in less than 21 days. We want you to get
    your money as soon as possible. Follow these tips to help get your money
    faster:

    * Ship the item and provide us with the tracking number through the
    transaction details page. We will also confirm the delivery and release
    the funds to your PayPal balance 3 days after the date of delivery.
    1. If you are selling in the US, we can confirm delivery if you use
    USPS, UPS, or FedEx to ship the item and use PayPal shipping labels.
    2. If you ship through an alternative carrier or the shipment is not
    US, PayPal will be unable to confirm delivery. In this situation, the
    buyer must provide positive feedback or 21 days must pass without a
    buyer dispute, claim, chargeback or other action on your account.
    3. If you print labels and pay for shipping through PayPal or eBay,
    the cost of shipping will be released from your pending balance shortly
    after purchase. Printing labels on eBay and PayPal is free. You’re
    charged only the cost of shipping.
    * Once the buyer leaves positive feedback, we will release the hold
    within a few minutes.
    * If 21 days pass without a dispute, claim, chargeback, or reversal
    filed on that transaction, we will release the funds.

    Please note that buyers cannot request that PayPal release funds on the
    sellers’ accounts.

    I wish you the best with your future transactions.

    Sincerely,
    Mary Grace
    PayPal Customer Solutions
    PayPal, an eBay Company
     
  8. Matth3w

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    Odd, it doesn't really provide any info on WHEN the situation of them holding might occur.
     
  9. Jimbo

    Jimbo
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    It's based on eBay feedback.........

    Usually lower than 20.......or if you haven't used eBay for along time.....

    J.
     
  10. Matth3w

    Matth3w
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    Oh ok. I have 269 100% positive feedback, very active off and on for 8 years or more, never had this happen to me.
     

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