Icloud backup - unable to access account - iPad frozen

Discussion in 'iCloud' started by ali123, Apr 3, 2012.

  1. ali123

    ali123
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    Got iPad 2 and and iCloud backup is unable to access my account. Message says I should review my account information in Settings, but..... system is frozen and I cant do anything. Can't access any icons, can't switch off iPad - basically I'm frozen out and don't know how to overcome this problem. Is there a simple solution? Thanks in advance for any suggestions.
     
  2. Carine Fernstroem

    Carine Fernstroem
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    The same thing just happened to me, exactly the same setting and reseting by holding the off button for a few seconds doesn't help. I hope somebody can find a solution to both our problems.
     
  3. Hayles66

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    How long is a few seconds? I'd try until something like the apple sign arrives. This happens to my iPhone 4 and I hold down the top button and the home button and eventually the apple sign appears.
    Or the close iPad sign appears of course
    Sent from my one and only original iPad using iPF
     
  4. TheBigShed

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    Does anyone know why my iPad 2 does not sync with imatch everything else works apart from my iPad downloading my music
     
  5. leelai

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    Have a look at this thread on imatch, it has many troubleshooting links and hopefully you will find your answer here.
    http://www.ipadforums.net/icloud/53636-itunes-match-thread.html
     
    #5 leelai, Apr 12, 2012
    Last edited: Jun 17, 2012
  6. MaxLangi

    MaxLangi
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    My colleague's iPad has this message popped up on the screen: "iCloud Backup: This iPad hasn't been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked, an connected to Wi-Fi." This has caused inability to touch the application icons. The iPad hanged. We are in Côte d'Ivoire this time, no apple store, no access to apple support. Your help is so much appreciated. Thank you.
     
  7. leelai

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    Hi and welcome to the Forum!

    This is a normal message which will pop up if you have your iPad set to backup in iCloud. This shouldn't cause any problems but if your iPad has frozen. Try a restart - Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. Now see if it is operating.

    If not then a reset is in order, this will not change anything on your iPad and is akin to rebooting a PC.
    Hold the power off button and the home button simultaneously, keep holding them in and you will see the power off slide appear and disappear, wait until you see the Apple logo appear before releasing the buttons. It will take a little longer for your iPad to start.

    Let us know how you go.

    iPad 2 3G 64gb
     
  8. MaxLangi

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    =====

    Thanks a million, Leelai. It worked, the problem solved. So simple, but without your help, I wouldn't know what to do. We are enjoying the iPad again.
     
  9. leelai

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    Well that's great to hear! Thanks for letting us know!

    Now enjoy.....Côte d'ivoire sounds divine!

    iPad 2 3G 64gb
     
  10. MaxLangi

    MaxLangi
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    Thanks a million for your help, Leelai. It worked and the message box has been cleared off the screen. It's so simple when you know it. Again, thank you so much. My friend is happy and now enjoying the iPad again. Wish you any blessings.
     

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