Help!!

Discussion in 'iPad General Discussions' started by leosevn, Aug 13, 2013.

  1. leosevn
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    leosevn iPF Novice

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    Is there a limit to the number of 'Notes' you can have?? I started a 5th 'Note', and now it seems as if one of the existing Notes has disappeared!! Did I do something wrong. And, is it possible to get that Note back? It had a whole wack of important stuff in it! Thanks.
  2. HardMetalAlchemy
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    HardMetalAlchemy iPad Fan

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    The only limit is the memory your iPad has. If notes disappear, perhaps try looking for them in spotlight by swiping to the left from the home screen and typing certain keywords or phrases. Perhaps an iTunes sync may bring them up again. And the most posted piece of advice on the forums, reset your iPad by holding down the power and home buttons until you see the apple logo.
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  3. leosevn
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    leosevn iPF Novice

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    Thank you for the hint about spotlight! I had never used it before but I did find the 'notes' file I lost! I still don't understand why I lost the file, though. I still have over 10 gb available!
  4. HardMetalAlchemy
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    HardMetalAlchemy iPad Fan

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    Glad to know it worked out for you :)
  5. leosevn
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    leosevn iPF Novice

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    Okay, now I have another issue. I rebooted, as you suggested. I had never done that. I also let my battery run down completely before I recharged it (don't know if that is really necessary). Anyway, I lost my access to the Internet, but realized the WiFi was off, I will assume it had something to with the reboot. So, now I can get online, but my Hotmail won't download! Gmail works okay, but when I try to look at mail in my Hotmail, I get the message 'This message has not been downloaded from the server'. And it just sits there, with the activity icon going round and round! I am at a loss! Help ..... Again. Thanks. Ross
  6. J. A.
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    J. A. iPad Legend

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    Hotmail/Outlook had problems yesterday, and they were working on them. There still seem to be issues.
    I have in the meantime deleted my Outlook account twice, which didn't help. You could try it, perhaps it will help you.

    I'm having the same problem as you at the moment, although Microsoft Service Status says everything's running normally. What I did was report it, you could do that as well: https://status.live.com/report
    Last edited: Aug 16, 2013
  7. giradman
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    giradman iPad Guru

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    Hi Ross - not sure 'how many' accounts you have setup on the iPad (at least two), but if one is misbehaving then I would first check the settings of that account. Now, my first suggestion would be to 'Force Close' the native Mail app, but since you 'rebooted' (I'm assuming that you did a 'Restart' by holding the On/Off & Home buttons simultaneously until the Apple logo appeared?).

    First, Hotmail may be the issue (my Yahoo account periodically misbehaves and I blame them!), so let us know if the the situation corrects itself. Second, you may want to check the account in Settings -> Mail.... Email sites have outgoing & incoming server addresses - the POP3 or IMAP server sends the mail to you, and the SMTP server receives the mail from your device - can you 'send' mail via the Hotmail account? If so, the POP3 or IMAP address may be incorrect? If this is not helpful, you can 'Delete Account' (this will have no effect on your Hotmail's servers) and then setup Hotmail again w/ the appropriate username, PW, and server addresses - let us know your results and good luck! Dave :)
  8. leosevn
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    leosevn iPF Novice

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    Update to help

    Good morning. Some clarification to my problem. Yes, I did a restart, as suggested. My Gmail,works fine. My Hotmail issue is this, and I only realized this a moment ago: I receive emails okay, I received the one from this forum just fine. But, if a link is included in the email, that is what doesn't open. I receive a lot of Groupon type emails, Groupon, WagJag, Dealfind, etc. when I try to open these, I see the email page, with the subject line, but that is as much as I see. Same with emails from stores that are sending me their sale catalog, for instance. However, the same email sent to my Gmail account opens fine.
  9. J. A.
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    J. A. iPad Legend

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    Do you still have this problem, have you tried to look at your Hotmail emails today? It should now be running normally. If you still have problems, just report it, the link is in my previous post.
  10. leosevn
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    leosevn iPF Novice

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    Actually, the problem has disappeared!! All seems to be normal again. I guess it was a Hotmail issue? Thanks for your help. Ross
  11. J. A.
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    J. A. iPad Legend

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    Yes, it was a Hotmail problem.
    My pleasure.
  12. Beards
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    Beards iPad Fan

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    Guys,

    Going back to the topic in general....... I too have this problem where a number of Notes are disappearing never to return.
    I have tried Spotlight but nothing shows on the missing notes.
    Also tried a reset but again the Notes App is only showing the ones it has decided not to delete.

    All I can say is I have three accounts:-
    iCloud with one note ~ Still present
    GMail with five notes ~ All are present
    BTMail with nine notes ~ 5 notes deleted.

    As such it is something to do with BTMail account.

    Further, under Settings/Notes ~ I have the BTMail account set as the Default Account.

    Any assistance will be greatly appreciated.
    Thanks
  13. leelai
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    leelai Administrator Staff Member

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  14. Beards
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    Beards iPad Fan

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    Thanks...
    Unfortunately there is nothing there that points to any answers that I have not already tried.
    It mentions Evernote heavily which I already use for a lot of my notes.

    However as I can not rely on having a constant Internet connection I use the Notes App often and although yes I could simply transfer the notes to Evernote when a connection is available it would though be interesting to find out why the notes are being deleted.
  15. Beards
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    Beards iPad Fan

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    Well, this is weird......

    Yesterday when I first noticed some of my notes had disappeared I opened the Mail App on the iPad and noticed there was no folder named Notes.
    This morning I went to my Laptop, loaded up my BT Yahoo Mail application and found again there was no Notes folder in my list of folders.

    Anyway, I decided heck what is there to lose so have just installed the Yahoo Mail App on my iPad.
    So, with it loaded I went straight to the folders and guess what..... There to my amazement was a folder named Notes and on looking inside I found all of my notes I had generated with the iPad Notes App using the BTMail account.

    Okay, I now have all my notes back but what puzzles me is why does both the iPads Mail App and my Laptops Yahoo mail App not show the Notes folder yet the Yahoo App now on my iPad does?

    Is this a case for Mulder & Scully?
  16. leelai
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    leelai Administrator Staff Member

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    Lol! Who knows! I'm just glad you got your notes back, as I'm sure you are!

    Loved Mulder and Scully btw. ;)
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  17. Beards
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    Beards iPad Fan

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    lol.... Thanks. :)
  18. twerppoet
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    twerppoet iPad Legend

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    The iPad Mail app deliberately hides the Notes folder that it uses for syncing notes. If you edit/delete or otherwise mess with the items in this folder you can easily lose the notes altogether. It's far easier to hide a folder that you are not supposed to manage directly than to put big red letters on it saying (Don't Mess With This).

    As you noticed, Apple can't hide the folder when you look at it with a different app or site. Sometimes this comes in handy. You can copy notes from this folder for other reason. Using a combination of GMail's Notes folder and IFTTT it's possible to create an Evernote log of all your Notes as a kind of back up and history. I describe how to do this in this thread. You could do something similar with DropBox.
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  19. Beards
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    Sorry but I don't agree with the folder should be hid. Sure if you mess with it you will get problems so common sense prevails but lets face it, if the notes are being deleted there is an issue somewhere so you need an ability to access the deleted notes. Make it full proof and not deleted and I will then accept stored notes on a servers Notes folder should not be messed with.
    Besides, we are not taking about editing or deleting items from this folder, simply copying the contents just like you would from say a web page which for obvious reasons you can not edit or delete content from the page. At the very least Apple should allow you to see notes to copy the content within.

    I for one am pleased the likes of the Yahoo Mail App allowed me to see the Notes folder. The second I accessed those files it gave me the opportunity to backup all the files to Evernote should this happen again.
  20. twerppoet
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    twerppoet iPad Legend

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    I'm not really defending the notion, only guessing why Apple chose to do it this way, and speculating in general, because I'm in the mood for it. But, it is, after all, Apple's MO, to hide the nuts and bolts when possible. Especially if they are easily broken.

    The Notes folder in email is a poor workaround at any rate. It's basically flawed. Unfortunately it's also not easily fixed. At least not for non-iCloud services.

    It's what Apple originally chose with it's own OS X Mail app; where the folder was accessible but also safely editable (because they could could control what happened. It also made sense, because the Notes function was a part of Mail, not a separate app. This legacy is why Apple (probably) chose to sync Notes on the iPad this way.

    When Apple introduced Notes in OS X (the desktop) and in iCloud, they did away with the Notes folder syncing. It's a huge improvement.

    However; there is no standard that lets them do the same thing with Yahoo! and GMail. While these services have their own Notes functions, they don't offer a way to sync. Or at least they don't offer an internet standards way of syncing notes (if there is such a thing). Though, in the case of Google, I suppose they might be able to do something with Google Drive.

    So, we are left with what is basically a legacy workaround for those services. Whether it should be hidden or not is a personal thing. Some people hate the idea of not being able to do anything they want. Other's would prefer at least the illusion of simplicity. You can't please everyone.

    Your argument for keeping it visible has merit. However, in most cases when Notes disappear from the Notes app, they disappear from the synced folders as well. It's rare that they can be recovered from there. And as for editing the notes in the Notes folders, I recommend you don't. The files stored in that folder are not standard emails. It's very easy to wreck the formatting if you edit them in the email app, and make them useless in the Notes app.

    For myself, I don't depend on the Notes app. Of all the app Apple has provided on iOS, it has got the worst history for losing data. Much of that is probably because of the way it syncs data with folders in other services/apps that it can not prevent from being corrupted by those services and apps. Not that iCloud Notes have been doing much better. Cloud services is still something Apple has problems with.


    The Notes-IFTTT-Evernote trick I mentioned isn't really about backing up my Notes for me (though you can do that). It's a way of being able to dictate short notes (in a log form) into Evernote using Siri.

    Anyway, I babble on and on.
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